Complicated problem with Region options

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Complicated problem with Region options

Sakurazaki
Newbie

Hi,

 

I've got a very odd problem which is preventing me from using Spotify on my mobile device.

 

Here is the issue: I'm not sure why, despite living in Spain my ISP is assigning me an american IP. Currently this is my IP:

149.100.9.168  which is located in Kansas.

 

Well, so when I registered into Spotify I was assigned automatically my region to USA, but I don't live in USA, and when I try to log in from my device, since it uses an Spanish IP, it says I'm logging from a different country and I can't access.

 

I'd like to know if there is some way to fix this and begin using Spotify in my mobile device.

 

Thanks!

1 Reply
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Re: Complicated problem with Region options

MattSuda
Community Legend

Try logging into this page to change the country on your account:

https://www.spotify.com/accounts/profile/

 

Otherwise you could try contacting support so they chan change the country for you:

https://www.spotify.com/about-us/contact/contact-spotify-support/

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