Student discount

[sasharob90]

I was trying to sign up for the student discount and I got charged twice I was also denied to the student discount. How can I get my money back ?

[Naquille12]

The same thing JUST happened to me.. I wonder how I can be charged for something before it goes through and even though they couldn't "verify" my being a student. Ridiculous.

[atom1989 · Accepted solution]

Please contact customer support.

https://www.spotify.com/lv/about-us/contact/contact-spotify-anonymous/
or Twitter @SpotifyCares

If support replies you to check community for a solution or if you received your case number (#XXXXXXXX), please reply back even if there is "no reply" tag and tell that you still need help. If your inbox is empty please check spam.

Support usually replies within 24-48 hours.

[jawon94]

I was trying to sign up for the student discount and I got charged twice. I previously had the student discount and paused it and I was trying to restart and the process froze and did not complete. However, I was charged twice and I am still on the free level instead of premium.