Subscribed on ps4 but still on free

[Werokk]

Hi everyone,

I subscribed yesterday my premium account on my ps4, but I am still free in all the platform. I received the receipt of my purchase so I am sure I paid for it. Tried to log out  and in again, tried to uninstall and reinstall again but nothing to do. On the playstation when i check my spotify subscrption it says that I am on premium, not in the other platform, but even if on the playstation says so, it works still as free user. Please help me :((

[MattSuda]

Read this post for troubleshooting steps and how to contact support if the steps don't work

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...

[Werokk]

I tried all of them, on the receipt of the play station network it gives me 10 digit numbers, I tried all of them, even logging out and logging in with facebook. Nothing, is not working

[MattSuda]

I'll ask around the community and see if anyone else has any suggestions.

[Werokk]

Thank you MattSuda

[MattSuda]

Hey @Werokk

Sorry for the late reply.

Check out this help article:

https://support.spotify.com/learn-more/faq/#!/article/playstation-upgraded-but-not-seeing-premium

Does that help?

[Ruka]

Hello MattSuda,

.

I'm having the same problem except that i didn't pay but instead applied for the 2 months free trial.

Your link just says to disconnect and reconnect from Spotify on Playstation. Easier said than done, how do I do that ? I found no such option.

[MattSuda]

@Ruka

To log out of Spotify on PS4 - you will need to select your Spotify username at the top right corner (within the Spotify app), then select Log Out. You can log back in with these steps.

If you're still having issues after logging out/in, please contact Sony support.