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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 440 Views
  • 0 replies
  • 7 likes
  • Security
  • 440 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440449 Views
  • 968 replies
  • 108 likes
  • Account
  • 440449 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195692 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195692 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106966 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106966 Views
  • 70 replies
  • 11 likes

Solved!! Why the hell does premium still have god darn ads

I'm Pissed. I've been a premium user for more than a Year, and still Spotify is still trying to display those **bleep**ing ads. I am **bleep**ing paying, so why ? I already unmarked that "display ad" option, but i still ahve some random ad.see attach...

  • Casual Listener
  • I'm Pissed. I've been a premium user for more than a Year, and still Spotify is still trying to display those **bleep**ing ads. I am **bleep**ing paying, so why ? I already unmarked that "display ad"...
  • MattSuda
  • Spotify Star
  • 1340 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 1340 Views
  • 5 replies
  • 0 likes

Acount Deleted. Please someone help me

Hi everyone, I woke up this morning and turn on my spotify when I realize that I had to log in (which is weird because i never log out) and when I did it, it said that my user or password were wrongI thought that maybe I forgot my password so I went ...

  • Regular
  • Hi everyone, I woke up this morning and turn on my spotify when I realize that I had to log in (which is weird because i never log out) and when I did it, it said that my user or password were w...
  • kbrooksc
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 190 Views
  • 1 replies
  • 0 likes

Change Spotify account Email

I am trying to change my spotify account email but was unable to update my profile detail. My account is signed up with facebook so when I edit my email it forwards me to change my facebook email as well. I did changed my facebook email but it does n...

  • Casual Listener
  • I am trying to change my spotify account email but was unable to update my profile detail. My account is signed up with facebook so when I edit my email it forwards me to change my facebook emai...
  • xcveach
  • Casual Listener
  • 617 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 617 Views
  • 3 replies
  • 0 likes

3 Months of Payments for an Unused Account

Case #: 02862979 I never got a response in regards to the case. I would like to talk to someone about it over the phone, but that isn't an option. Very frustrated with the customer service at the moment. I finally figured out the information to the a...

  • Newbie
  • Case #: 02862979   I never got a response in regards to the case. I would like to talk to someone about it over the phone, but that isn't an option. Very frustrated with the customer service a...
  • Taylor
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Not eligible for NUS discount?

My UK student discount expired recently, and now trying to renew it with my NUS card, it just says that I'm not eligible for this discount, even though I haven't entered any details, I'm just pressing that I want to use a NUS card.

  • Newbie
  • My UK student discount expired recently, and now trying to renew it with my NUS card, it just says that I'm not eligible for this discount, even though I haven't entered any details, I'm just pressin...
  • Taylor
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! Is the 99 cent deal for 3 months 90 days?

Title. Its may 30 and I want it now but I don't know if its 3 months or 90 days cause If its 3 months I'd be losing a month of premium. Thanks!

  • Newbie
  • Title. Its may 30 and I want it now but I don't know if its 3 months or 90 days cause If its 3 months I'd be losing a month of premium. Thanks!
  • Taylor
  • Community Legend
  • 630 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 630 Views
  • 1 replies
  • 1 likes

Solved!! Login Problem on Logitech UE Smartradio

Hi, i want to listen to spotify on my ue smartradio. I´ve tried to install the plugin but i need a special passwort for the squeezebox. Logitech tells me i get the password on: https://www.spotify.com/de/account/set-device-password/ But if i follow t...

  • Casual Listener
  • Hi,   i want to listen to spotify on my ue smartradio. I´ve tried to install the plugin but i need a special passwort for the squeezebox.   Logitech tells me i get the password on: &nb...
  • max47929
  • Casual Listener
  • 3374 Views
  • 5 replies
  • 0 likes
  • Login
  • 3374 Views
  • 5 replies
  • 0 likes

Is there an offline track limit per device?

New playlists I tried to save offline weren't saving, googled why and someone says there is a 3,333 offline song limit. Is this true?I deleted a playlist and my new one instantly began saving properly. If this is true I'm shocked and disappointed. I ...

  • Regular
  • New playlists I tried to save offline weren't saving, googled why and someone says there is a 3,333 offline song limit. Is this true? I deleted a playlist and my new one instantly began saving pro...
  • atom1989
  • Community Legend
  • 344 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 344 Views
  • 3 replies
  • 0 likes

charge correction help?

I am a student with a .edu account, but I started my spotify account with my facebook, which used a different email. After the $.99 promotion, I noticed I got charged $9.99 instead of the student price, so I immediately seeked help and changed my fac...

  • Newbie
  • I am a student with a .edu account, but I started my spotify account with my facebook, which used a different email.  After the $.99 promotion, I noticed I got charged $9.99 instead of the stud...
  • Taylor
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 142 Views
  • 1 replies
  • 0 likes

Can't use $.99 offer

I tried with my old account to use the offer, but it said I had already done an offer even though I haven't. I deleted that account and made another in order to try again but I just got the same message. Why won't the offer work?

  • Casual Listener
  • I tried with my old account to use the offer, but it said I had already done an offer even though I haven't. I deleted that account and made another in order to try again but I just got the same mess...
  • Taylor
  • Community Legend
  • 255 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 255 Views
  • 2 replies
  • 0 likes

Can't change country

I moved to Brazil from the UK and I can't change the country. I emailed support who sent their usual useless link of the tutorial (cos i didnt check that first, right???) and said to post here. There is no drop down menu in my edit profile, it is imp...

  • Casual Listener
  • I moved to Brazil from the UK and I can't change the country. I emailed support who sent their usual useless link of the tutorial (cos i didnt check that first, right???) and said to post here. &nbs...
  • atom1989
  • Community Legend
  • 458 Views
  • 4 replies
  • 0 likes
  • Mac
  • 458 Views
  • 4 replies
  • 0 likes

Missing albums after upgrading to family account

I upgraded to a family account and ever since I did, I have an artist (multiple albums) that show in The "recent" section, but doesn't show in the "playlists". I have tried re-saving them, but they just show that they are already saved. I use my play...

  • Casual Listener
  • I upgraded to a family account and ever since I did, I have an artist (multiple albums) that show in The "recent" section, but doesn't show in the "playlists". I have tried re-saving them, but they j...
  • Julez7619
  • Casual Listener
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Solved!! Cancelled two months ago and still charged.

I cancelled my premium account two months ago and I've been charged twice anyways. I cancelled back in March after its last renewal. I have since that time, been charged for April and May, even though I cancelled the service. Will Spotify refund me?

  • Newbie
  • I cancelled my premium account two months ago and I've been charged twice anyways. I cancelled back in March after its last renewal. I have since that time, been charged for April and May, even thoug...
  • Taylor
  • Community Legend
  • 366 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 366 Views
  • 2 replies
  • 0 likes

Account updating

Hi all.. Trying to contact support, but since email is hardcoded in contact, i am also unable to update my email because "its already taken" Its my own account, but its just wrong email in profile.. How can i update email address ?

  • Visitor
  • Hi all.. Trying to contact support, but since email is hardcoded in contact, i am also unable to update my email because "its already taken"   Its my own account, but its just wrong email in p...
  • Taylor
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
  • 178 Views
  • 1 replies
  • 0 likes

Trying to disconnect old account from facebook so I can link it to my active one.

Apparently I created an account through facebook a very long time ago and just forgot about it. I have an account with premium that I have been using for a few months and I want to connect it to my facebook but I see no way to deactivate or unlink th...

  • Newbie
  • Apparently I created an account through facebook a very long time ago and just forgot about it. I have an account with premium that I have been using for a few months and I want to connect it to my f...
  • LordRollin
  • Community Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • Account
  • 369 Views
  • 1 replies
  • 0 likes

Spotify Connect shows unrecognised PS4s

I've been having a recurring problem where it appears that a number of PS4s I don't recognise appear on my Spotify Connect menu. I have taken screenshots to document this problem. If I select any of the various PS4s and play music from them it is fre...

  • Casual Listener
  • I've been having a recurring problem where it appears that a number of PS4s I don't recognise appear on my Spotify Connect menu. I have taken screenshots to document this problem. If I select any of ...
  • MattSuda
  • Spotify Star
  • 372 Views
  • 3 replies
  • 0 likes
  • Security
  • 372 Views
  • 3 replies
  • 0 likes

Student upgrade

I upgrade to premium today using the student discount upgrade. Im not sure why it takes payment first THEN decides to verify if you are a student or not afterwards. My payment was processed for 5.99 but the verification failed. I never recieved an em...

  • Casual Listener
  • I upgrade to premium today using the student discount upgrade. Im not sure why it takes payment first THEN decides to verify if you are a student or not afterwards. My payment was processed for 5.99 ...
  • LordRollin
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for .99.......

Hello. i just signed up for the premium service for .99 for 3 months. it thanked me for going premium and to enjoy. But when i check my spotify account it tells me i will be billed 5/29/15 (which is today) for 9.99. WHY? what about my 3 months for .9...

  • Casual Listener
  • Hello.   i just signed up for the premium service for .99 for 3 months. it thanked me for going premium and to enjoy. But when i check my spotify account it tells me i will be billed 5/29/15 (...
  • LordRollin
  • Community Legend
  • 489 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 489 Views
  • 5 replies
  • 0 likes

I was charged for Premium but the money was taken out.

I cancel my membership early this month and the app shows I canceled it.

  • Casual Listener
  • I cancel my membership early this month and the app shows I canceled it.
  • LordRollin
  • Community Legend
  • 187 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 187 Views
  • 3 replies
  • 0 likes

Problem Connect PS4

I usually used the spotify in ps4, but my old User has been disabled for you, and now I created a new, but when I try to enter the app in ps4, he did not let me in on spotify.the following message appears:"Falha ao entrar. Voce só pode usar o Spotify...

  • Casual Listener
  • I usually used the spotify in ps4, but my old User has been disabled for you, and now I created a new, but when I try to enter the app in ps4, he did not let me in on spotify. the followin...
  • glascale
  • Casual Listener
  • 404 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 404 Views
  • 2 replies
  • 0 likes