Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
For the past 3 months I had premium from the deal going on around Christmas time, 3 months for $9.99. It expired on the 28th, so I cancelled my subscription on the 27th so I wouldn't get charged. I still wanted premium, but had to unsubscribe in orde...
Hi there, I have a premium account with several playlists I listen to a lot. But when I'm shuffling in a playlist, I've found that of each album, Spotify only chooses to play one or two songs, and always the same songs. All songs on the albums are av...
I bought my sister 3 months of premium back in December, but she forgot to cancel before she left on her trip to Germany and I got charged $9.99 renewal fee. So basically, I was wondering if that could either be refunded or have premium moved over to...
Hi, I am in a band called SLOES. We have only just got on Spotify so are having to aquire 250 followers before we can have an official band account. As a result at the moment our profile had no pic. I read that the only way to have a pic was to sync ...
I have emailed yourselves for the past ten days asking you to delete my account. Everyday you have emailed back saying the account is deleted however the email address is still active so the account hasn't been deleted. I have been emailing someone o...
I used to be able to run Spotify in disconnected mode from the office, listening to my cached tracks & playlists. Something changed a few days ago - and now I can log onto Spotify (Win8.1), but only when using my laptop at home. In the office I can't...
Hello,I had now a 3 months subscription on Spotify Premium and i thought i have today the whole day to cancel it, so i wanted to ask if i can get the 9,99€ back since it says my subscription goes till 27.03.2015 Gratz,Steve
Bascially I have spotify and I let my boyfriend at the time use it, now I don't know how to get him to log out of the account? Will changing my password work? Or can you just sign us out of all accounts so I can change my password and only I can log ...
I'm having problems logging in on spotify account on both my laptop and my android device. My subscription has expired but I have updated my account using the free trial. The problem now is when i try to log in on both my devices a notification comes...
Hi I log onto my account using Facebook is there a way to change it to username and password, if not how do I delete my account so I can make a new spotify account I've just cancelled premium due to changes to payment details but will be getting it a...
hiI don't have e-mail in soptify. I can't change anything.I have @ in FB, but not sychronize with spotify.Please help me. Grzegorz/11133876063
Resulta que hace 15 minutos compre la promoción de 3 mese de premium por 29 pesos y después de eso ni siquiera soy premium , y peor aun dice que mañana se renovara mi subscripción con 99 pesos ... Que hago !!!
Buen día.El día de hoy 29-03-15 realicé un pago con la promoción de 3 meses premium por $29.00 en la cuenta " andresss1602" , la cual se supone vencería aproximadamente el mes de Junio, sin embargo mi cuenta me notifica que vence el día de mañana (30...
My spotify premium account suddenly stopped working. I logged into my account and it says my premium subscription is current. Logged out of spotify, deleted the app, reinstalled, logged back in and still nothing. Before I'm asked if I logged in as an...
I've been a premium user since December and all of the sudden my spotify account on my phone as been degraded and will not let me upgrade back!My account on my iPad is working fine and I haven't missed any monthly payments!Please help!
I have a paid subscription for Spotify Premium but got dissconnected. I keep connecting with Facebook, which is how I origionally created my account. For some reason, Spotify decided I didnt have a facebook account to connect with and made me a new p...
signed up for the 30 day trial but still says that I'm a free member, order id: 26888443010077
I've purchased Spotify premium, but my account is still on the free version . what's the problem ? I paid for a month subscription
I attempted to start the 30-day trial period for premium, but I repeatedly get the "Oops! Something went wrong, please try again or check out our help area" error no matter what payment method I attempt enter. I am using my "Connect With Facebook" ac...
Hi Spotify Family, I originally created a Spotify account via Facebook, so that now I'm unable to log into Spotify without it being validated via Facebook.I was wondering how I could set up my Spotify so that it was Username/Password based, rather th...