Subscription 2 months free

[Torrent]

Hi guys! my name is Ignacio from Chile, Sudamerica.

I got a question, what happen with this picture?

This notification reach to my cellphone through the Spotify App.
I mean.. It says: "Just 2 days remaining to get 2 free months of Premium. Upgrade your acc before 31 of december."

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So I want to know, How you will give me the 2nd premium month, and if you will notificate me about it

[Torrent]

Someone will answer me? 😕

[MattSuda]

Are you already a premium subscriber?

The notification was to let users know that if you aren't a premium subscriber yet, you can sign up for the deal to get 2 months free when you sign up for one.

The deal expired on December 31st.

[Torrent]

Hi Matt! I did suscribe to premium at 30/12/2014 (dd/mm/yy obviusly), but watch my payment history

just 1 month free, not 2

Pd (edit): before that date, I wasn't premium 🙂

[MattSuda]

@Torrent 

I don't work at Spotify, I only help here in the community.

I suggest you contact support so they can take a look at your account and help you with this.

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

[Torrent]

I did write a ticket but the staff did never answer me.. 

It was around 2 or 3 weeks ago

I Eithier know which lenguage use to speak them, I dont know if they got a latin staff.. If you could tell me, for choose a lenguage

[MattSuda]

Yes, they have people who speak Spanish.

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

[Jason]

Hey @Torrent

Could you let me know your 8 digit case number for this support request?

I'd love to take a look in to things for you 🙂

[Torrent]

kk, but how can I send you a Private Message? 😄 
pls help me 🙂

Edit: I sent you a PM

[MattSuda]

@Torrent 

I don't know when Jason, will be back online, but if you post your case number here I can pass it on to someone else in support so you can get a quicker reply. 

[Torrent]

The last 8 or first 8? xd sorry the question.. just for get sure

[MattSuda]

The case number is 8 numbers. Do you see an 8 digit number anywere in the emails?

Did anyone get back to you yet? Just making sure, so you can get this solved as soon as possible. 

[Torrent]

Not yet, I sent 2 weeks ago a ticket to the staff but nothing.. 😕

[Grace]

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@Torrent wrote:

Not yet, I sent 2 weeks ago a ticket to the staff but nothing.. 😕

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We're very sorry for the delay here!

I've just bumped this for you. 

[Torrent]

Wow 🙂 Ty guys
Do you need something else? I mean, something of me thats help to solve the problem?

[camillo75]

If nothing happens then try to reply to the email You received (even if there is written "noreply").

[Torrent]

No one email reaches to my inbox

[camillo75]

Go to about us/contact to open a request to support:

https://www.spotify.com/it/about-us/contact/contact-spotify-support/

Then an automated Spotify case number will be sent to your email.
Reply to that email if nothing happens in a few days.
Let us know.
Camillo