Subscription bought before christmas

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Subscription bought before christmas

Buckohsix
Casual Listener

Hi, I bought subscription before Christmas. There was an info that I if I buy premium now I will get 3 months for a price of one month but one month passed and my subscription ended. What can I do receive those 2 promised months?

5 Replies

Maxim
Rock Star 24
Rock Star 24

Hey @Buckohsix,

 

What payment method have you used? 🙂

Let me know.

MaximRock Star 24
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Buckohsix
Casual Listener

I used Dotpay. I'm not sure if this is known in other countries but in Poland it's quite common payment system. I have payment number and all that and yesterday I wrote to spotify support. Waiting for response but I doubt in a positive feedback. It always looks great in advertisments but then it's like 'We got you again looser, there was a catch... that we didn't tell you about...'

Maxim
Rock Star 24
Rock Star 24

Okay. Since you've mentioned that you've already reached out to Support, I'd recommend carrying on the conversation there. 🙂

MaximRock Star 24
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Gamesical
Newbie

What happened afterwords? I have the same problam... I got an end of year promotion so i went to pay for it at a gas station and everything... And today one month after the payment my premium was cancelled... What did spotify support say to you?

Buckohsix
Casual Listener

Hi,

They said that I had a premium subscription before resubscribing last December which means I was ineligible for 3 months worth of premium for the price of 1. 

 

It all ended up well for me as they gave me one month premium for inconvenience which is actually cool I guess.

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