Subscription didn't cancel

[Tseastrum]

I tried to cancel my subscription to premium and it said it was successful. I even filled out the reason why i was 'leaving" and now I find a 10.99 charge on my card. first of all I'm a student and I signed up as a student and now I'm not getting student prices either. That is not the point I am trying to make right now though. I am extremely mad about being charged after cancelling. If there was a problem I should have been notified some way.  I am very upset and I want my money back. I didnt' have the money right now which is why i canceled in the first place. Some one help. 

[OviiiOne]

Hello and welcome to the Spotify Community!

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG) or @SpotifyAyuda (ESP).

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

[hunsister]

You're not alone.  I cancelled my subscription MONTHS ago and I just realized they've been charging every month.  I don't recommend anyone to deal with them.  When you want to contact them for a refund there is no way to do so as they've set up this community section to pretend that you're getting help when no one is willing to help.

[MattSuda]

@hunsister 

The community is a serparate way of getting help. They still have suppport.

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.