Subscription error

[maddnessspotify]

I want to activate my premium code, but it gives an error. I dont have premium subscription for family =/

How to solve this problem ?

[EthanS1]

Hey @maddnessspotify,

Have you got standard premium on your account currently?

Let me know 🙂

Ethan

[maddnessspotify]

I have a current subscription, but I want to extend it.

[EthanS1]

Hey! @maddnessspotify

Is the code for the family plan or pre-paid subscription

[maddnessspotify]

This code not for the family plan

[EthanS1]

Where is the code from?

[maddnessspotify]

This is a subscription code to upgrade or add to existing account.

[EthanS1]

Strange..

Reach out to the care's team 🙂

Spotify Support can try to look into this for you.

Contact Spotify (via Email): https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares-227973660732160/
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