Subscription

[user-removed]

I used to have premium service on my Samsung and when I upgraded to an iPhone everything disappeared but they are still charging me 9.99 a month and when I log into my account it's a basic free account asking me to upgrade but they're still charging me can anyone help

[Maxim]

Hey @user-removed,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.