Subscription

[Stephencristian]

I recently payed for a monthly subscription, it's been a couple days and I'm yet to become a premium user, and am still a free user. How do I fix this problem

[ErikG]

Hi.

Can you check the receipt Spotify sent to your email inbox. Make sure you're signing in with the username stated there. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

[Stephencristian]

I always login via Facebook and purchase through iTunes and still says free user

[user-removed]

Hi Stephencristian,

I have checked the Spotify account linked to your Community profile and it looks like the payment failed.  That is why you are seeing the Free service.  Please contact Support via this link.  They will be able to help.