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Suddenly can't find users

Suddenly can't find users

Subway_Scholar

I was searching for a friend by putting in his name:  "John Doe" (for example).  

He came up yesterday.  

Now when I type in his name today, it keeps saying, "No Results Found".  

I can locate him through others' profiles.  Why can't I locate him through the Search Bar?

Would there be a reason I could search for him one day, but now am having trouble?

 

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1 Reply

Ivan

Hey there @Subway_Scholar

 

Thanks for reaching out to us about this - we'll be glad to help you out here.

 

Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way, you can start afresh with Spotify on your device. 

 

Check out this help page in order to find the steps for clean reinstall on the relevant device. 

 

Hope this helps. Let us know how it goes. 

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