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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422547 Views
  • 965 replies
  • 108 likes
  • Account
  • 422547 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187170 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187170 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103773 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103773 Views
  • 70 replies
  • 10 likes

Solved!! My account is completely gone

I contacted support via chat today to ask a general question about potentially transferring my info to a new account. The support person forced a password reset on my account (but didn't tell me she was going to). She then explained that this is prot...

  • Newbie
  • I contacted support via chat today to ask a general question about potentially transferring my info to a new account. The support person forced a password reset on my account (but didn't tell me she ...
  • Jacob
  • Community Legend
  • 1136 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Favourite songs playlist

iM SORRY BUT NOT TO BE DEMANDING bUuUt uh even tho spotify returned quite a lot of the songs that was delted from my favorite list, there's still more than a thousand of songs missing, it would be really really nice if someone can help me get them ba...

  • Casual Listener
  • iM SORRY BUT NOT TO BE DEMANDING bUuUt uh even tho spotify returned quite a lot of the songs that was delted from my favorite list, there's still more than a thousand of songs missing, it would be re...
  • Katerina
  • Spotify Legend
  • 950 Views
  • 4 replies
  • 1 likes
  • Account
    Free
    Login
  • 950 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Why is there no error message when the desired username is not available?

On signing up for an account there is the possibility to enter a username ("What shall we call you?" or similar). I have entered the one I wished to use, but after my account was created, the username showed as a random alpha-numeric sequence. I trie...

  • Casual Listener
  • On signing up for an account there is the possibility to enter a username ("What shall we call you?" or similar). I have entered the one I wished to use, but after my account was created, the usernam...
  • Katerina
  • Spotify Legend
  • 1303 Views
  • 3 replies
  • 0 likes
  • Account
  • 1303 Views
  • 3 replies
  • 0 likes

Many playlists gone from "Recover Playlist"-option

I wanted to recover some playlists from 2015-2018 but when i went on to "recover playlists" on spotify.com i only got shown playlists from 2010-2013, when i know for a fact i have had several other playlists since then that have been deleted. How can...

  • Casual Listener
  • I wanted to recover some playlists from 2015-2018 but when i went on to "recover playlists" on spotify.com i only got shown playlists from 2010-2013, when i know for a fact i have had several other p...
  • jujasen
  • Casual Listener
  • 761 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 761 Views
  • 2 replies
  • 0 likes

Solved!! Artist Picture

PlanPremiumCountryUSADevice(iPhone Xs)Operating SystemLatest iOS My Question or IssueNew to Spotify. I claimed my artist page. Specifically, I know I have my "user account" where my subscrption live, but I am wondering why my picures are different fo...

IMG_2464.jpg IMG_2465.jpg IMG_2466.jpg
  • Casual Listener
  • Plan Premium Country USA Device (iPhone Xs) Operating System Latest iOS   My Question or Issue New to Spotify. I claimed my artist page. Specifically, I know I have my "user account" w...
  • 88kgabe
  • Casual Listener
  • 1335 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1335 Views
  • 2 replies
  • 0 likes

Solved!! Can't login

PlanPremiumCountryDenmarkDeviceDekstopOperating SystemWindowsMy Question or IssueI can't Login, when i try to i get error code : 3, that the user name or password is incorrect. this is weird seeing as both are saved on the device. This happens no mat...

  • Visitor
  • Plan Premium Country Denmark Device Dekstop Operating System Windows My Question or Issue I can't Login, when i try to i get error code : 3, that the user name or password is incorrect. this...
  • Emilia_8
  • Community Legend
  • 1241 Views
  • 3 replies
  • 0 likes
  • Account
  • 1241 Views
  • 3 replies
  • 0 likes

Can't log in with correct password

Whenever I try to log in to Spotify on a device that I'm not automatically signed into, it keeps telling me the password is incorrect even after I reset it. The account username is "sircranburry"

  • Visitor
  • Whenever I try to log in to Spotify on a device that I'm not automatically signed into, it keeps telling me the password is incorrect even after I reset it. The account username is "sircranburry"
  • Loxer
  • Community Legend
  • 828 Views
  • 1 replies
  • 0 likes
  • Account
  • 828 Views
  • 1 replies
  • 0 likes

student discount / country change

Hello!! I've recently moved countries and universities, going from the Netherlands to the UK. However, I made the mistake of renewing my student subscription before I changed my country and payment method. Now, when I try to change the country and pa...

  • Visitor
  • Hello!! I've recently moved countries and universities, going from the Netherlands to the UK. However, I made the mistake of renewing my student subscription before I changed my country and payment m...
  • Rene01
  • Community Legend
  • 666 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 666 Views
  • 1 replies
  • 0 likes

My profile picture don't upgrade and keeps disappearing.

PlanPremiumCountryGBOperating SystemTrying all this on Windows 10 My Question or IssueI try to change the photo of my profile, but every time I upload a new photo, it shows that everything is in order, but when I restart the Spotify app, I see nothin...

  • Visitor
  • Plan Premium Country GB Operating System Trying all this on Windows 10   My Question or Issue I try to change the photo of my profile, but every time I upload a new photo, it shows that ...
  • ItsEvan_b
  • Casual Listener
  • 1214 Views
  • 1 replies
  • 1 likes
  • Account
  • 1214 Views
  • 1 replies
  • 1 likes

How to shuffle all songs in library and improve shuffle feature

PlanPremiumCountryUSDeviceAll devices, platform level problemOperating SystemAll devices, platform level problem My Question or IssueIt seems ridiculous to have to "like" each song in my library to shuffle all my music. This requires absurd time to i...

  • Gig Goer
  •   Plan Premium Country US Device All devices, platform level problem Operating System All devices, platform level problem   My Question or Issue It seems ridiculous to have to "l...
  • Luan
  • Spotify Star
  • 616 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Unlimited
  • 616 Views
  • 1 replies
  • 0 likes

Mi usuario es letras y números

Hace tiempo que no logró solucionar esto, que lo tengo desde que tengo vinculado a mi cuenta de Facebok y tengo cuenta Premium. No tengo imagen de perfil y mi "usuario" son sólo números...no encruento forma de cambiarlo ya que no respeta mi perfil de...

  • Regular
  • Hace tiempo que no logró solucionar esto, que lo tengo desde que tengo vinculado a mi cuenta de Facebok y tengo cuenta Premium. No tengo imagen de perfil y mi "usuario" son sólo números...no encruent...
  • Rene01
  • Community Legend
  • 4602 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 4602 Views
  • 7 replies
  • 0 likes

Discount for student

Hi, I'm a student from Architectural Association School of Architecture in London.I cannot verify my school from website to get a student discount.What can I do for getting student discount?

  • Visitor
  • Hi, I'm a student from Architectural Association School of Architecture in London. I cannot verify my school from website to get a student discount. What can I do for getting student discount? &nb...
  • Emilia_8
  • Community Legend
  • 622 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 622 Views
  • 1 replies
  • 0 likes

Disconnected my FB account, now I can only log in with numerical userid, not my email

I disconnected my Spotify a/c from Facebook. I realize I can't change my numeric userid, but I read on a Spotify help page that I should be able to log in using my email, not my numeric userid, which is long and hard to remember.But every time I log ...

  • Casual Listener
  • I disconnected my Spotify a/c from Facebook.  I realize I can't change my numeric userid, but I read on a Spotify help page that I should be able to log in using my email, not my numeric userid...
  • Luan
  • Spotify Star
  • 877 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 877 Views
  • 3 replies
  • 0 likes

Two charges, don't know what accounts one is tied to.

I'm on a family plan with my daughter, which comes out out a Visa, for $14.99 on the 13th of every month. I can see this reflected in the Account section of my profile.I also have a charge for $9.99, which hits Paypal on the 26th.I do not know what a...

  • Casual Listener
  • I'm on a family plan with my daughter, which comes out out a Visa, for $14.99 on the 13th of every month.  I can see this reflected in the Account section of my profile. I also have a charge fo...
  • Jacob
  • Community Legend
  • 1284 Views
  • 4 replies
  • 0 likes
  • Account
  • 1284 Views
  • 4 replies
  • 0 likes

Problemas para cambiar datos de pago

HolaNecesito cambiar el modo de pagar y cuando ingreso los datos de la tarjeta me pide que ingrese un número válido. La tarjeta es aceptada por ustedes. Probé ingresarla ya unas diez veces, en distintos navegadores y no funciona. Me pueden ayudar por...

  • Casual Listener
  • Hola Necesito cambiar el modo de pagar y cuando ingreso los datos de la tarjeta me pide que ingrese un número válido. La tarjeta es aceptada por ustedes. Probé ingresarla ya unas diez veces, en dist...
  • osornios
  • Spotify Star
  • 734 Views
  • 2 replies
  • 0 likes
  • Account
  • 734 Views
  • 2 replies
  • 0 likes

Can't add a family member to our family subscription.

Hi! I'm in a bit of a pickle and I hope someone can help me. My mom has a family subscription for her, my sister and myself. First, my sister had logged in through my moms facebook because she was too young to get her own facebook, but both of them f...

  • Casual Listener
  • Hi! I'm in a bit of a pickle and I hope someone can help me.   My mom has a family subscription for her, my sister and myself. First, my sister had logged in through my moms facebook because s...
  • Luan
  • Spotify Star
  • 624 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 624 Views
  • 1 replies
  • 0 likes

Solved!! Account name changed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had to disable my facebook accout for couple of days ,when I enabled it , my username in Sp...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had t...
  • Moyadbader
  • Casual Listener
  • 926 Views
  • 2 replies
  • 0 likes
  • Account
  • 926 Views
  • 2 replies
  • 0 likes

Local file app shenanigans (not playing--not greyed out)

I spent an hour last night fixing all my local files not being playable on the iphone app and I wanted to let people know what's up in case anyone else has this problem. All the files that wouldn't play A) weren't greyed out on the app, so I had no i...

  • Casual Listener
  • I spent an hour last night fixing all my local files not being playable on the iphone app and I wanted to let people know what's up in case anyone else has this problem.    All the files ...
  • boomshtick
  • Casual Listener
  • 504 Views
  • 1 replies
  • 0 likes
  • Other
  • 504 Views
  • 1 replies
  • 0 likes

Didn't choose my username, can't change it, not connected to FB

PlanPremium subscript (at 3months free)CountryBEDevice(Samsung Galaxy s10)My Question or IssueHi, I can't change my username, it's now something like 3ere5w48z7ezqsdf987e987.I didn't choose this nor did I get a chance to. I did not connect using Face...

  • Visitor
  • Plan Premium subscript (at 3months free) Country BE Device (Samsung Galaxy s10) My Question or Issue Hi,   I can't change my username, it's now something like 3ere5w48z7ezqsdf987e987. ...
  • dietervrn
  • Regular
  • 3465 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
  • 3465 Views
  • 8 replies
  • 0 likes

Solved!! Spotify username and picture

Free/Premium FamilyCountry The Netherlands DeviceMacbook Pro 2016Operating SystemMacOS Mojave 10.14.6 My Question or IssueHi! So I have a spotify account that I created with my Facebook account. Recently I saw that there was an other device in my off...

  • Casual Listener
  • Free/Premium Family Country The Netherlands   Device Macbook Pro 2016 Operating System MacOS Mojave 10.14.6   My Question or Issue Hi!   So I have a spotify account that I c...
  • Emilia_8
  • Community Legend
  • 1636 Views
  • 7 replies
  • 0 likes
  • Account
  • 1636 Views
  • 7 replies
  • 0 likes