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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4583 Views
  • 1 replies
  • 9 likes
  • Security
  • 4583 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464998 Views
  • 976 replies
  • 111 likes
  • Account
  • 464998 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205574 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205574 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113213 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113213 Views
  • 72 replies
  • 12 likes

Constant Connection to unknown devices

Hello, I have spotify premium which I have used for years without issue and now suddenly my account keeps connecting to an unknown "living room speaker" when I am trying to use spotify. I have done a ton of trouble shooting and following all of spoti...

  • Visitor
  •   Hello,   I have spotify premium which I have used for years without issue and now suddenly my account keeps connecting to an unknown "living room speaker" when I am trying to use spoti...
  • Emilia_8
  • Community Legend
  • 1187 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hacked or comedy is using my account

PlanFree/PremiumCountryNorwayDevice(iPhone XS, Mcbook)Operating System(iOS ) My Question or IssueHei,Somebody is using my account or my account has been hacked. When I open the Spotify (any time) there is a warning that Spotify is playing on Web play...

  • Visitor
  •   Plan Free/Premium Country Norway Device (iPhone XS, Mcbook) Operating System (iOS )   My Question or Issue Hei, Somebody is using my account or my account has been hacked. Whe...
  • Mario
  • Spotify Legend
  • 556 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 556 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I get a username that isn't just random letters and numbers?

PlanFree/PremiumCountryCanadaDeviceGalaxy S10Operating SystemAndroid My Question or IssueI have made three accounts with three new emails specifically made for them all because I keep getting assigned a random string of letters and numbers. Every sin...

  • Casual Listener
  • Plan Free/Premium Country Canada Device Galaxy S10 Operating System Android   My Question or Issue I have made three accounts with three new emails specifically made for them all becau...
  • Petya
  • Community Legend
  • 902 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 902 Views
  • 3 replies
  • 0 likes

Superuser Contribution Share account with friend?

hello, i have a premium spotify account but dont use it that often so i was wondering can i let my mate use it from time to time ? He lives in belgium and i live in the netherlands ? Kindly regards

  • Visitor
  • hello,    i have a premium spotify account but dont use it that often so i was wondering can i let my mate use it from time to time ? He lives in belgium and i live in the netherlands ?&n...
  • Petya
  • Community Legend
  • 492 Views
  • 2 replies
  • 0 likes
  • Account
  • 492 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bug in Username

PlanFree/PremiumCountryPortugal DeviceMacBook Pro (15-inch, 2017) Operating SystemMacOS Mojave My Question or IssueHi guys,My previous account was attached with Facebook. So I created a new account.It asked me to insert a a username, so I did: "César...

  • Casual Listener
  • Plan Free/Premium Country Portugal  Device MacBook Pro (15-inch, 2017)   Operating System MacOS Mojave   My Question or Issue Hi guys, My previous account was attached with...
  • Petya
  • Community Legend
  • 718 Views
  • 4 replies
  • 0 likes
  • Account
  • 718 Views
  • 4 replies
  • 0 likes

Superuser Contribution My display name is nowhere to be found

PlanFreeCountryCanadaDeviceiPod TouchOperating System My Question or IssueI can’t see or find my display name anywhere. I’ve googled where to find it and the answers all said that I would be able to see it on playlists and things like that, but on pl...

  • Casual Listener
  • Plan Free Country Canada Device iPod Touch Operating System     My Question or Issue I can’t see or find my display name anywhere. I’ve googled where to find it and the answers al...
  • Petya
  • Community Legend
  • 1026 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Other
  • 1026 Views
  • 3 replies
  • 0 likes

Superuser Contribution My premium account changed to free.

My Question or IssueMy account changed from Premium to a free account. Is this normal After a few years? Is it a mistake of do You always have to start it up again After a period of time? And if i do so do i get a discount again like the firt time? N...

  • Visitor
  • My Question or Issue My account changed from Premium to a free account. Is this normal After a few years? Is it a mistake of do You always have to start it up again After a period of time? And if i ...
  • Petya
  • Community Legend
  • 689 Views
  • 2 replies
  • 0 likes
  • Account
  • 689 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unknown device in spotify connect and lack of a way to remove it

Not that i think it is relevant but i have a family premium account. I have spotify on my windows machine, linux machine and on my android phone.My issue is today i saw a ps4 device in my spotify connect. On my phone there was a forget this device op...

  • Casual Listener
  • Not that i think it is relevant but i have a family premium account. I have spotify on my windows machine, linux machine and on my android phone. My issue is today i saw a ps4 device in my spotify c...
  • Guido
  • Spotify Legend
  • 3010 Views
  • 7 replies
  • 2 likes
  • Security
  • 3010 Views
  • 7 replies
  • 2 likes

Superuser Contribution Very high mobile data use/Android auto not working offline

Plan:PremiumCountry: United States Device: Moto V2 Play Operating System: Oreo 8.0 My Question or Issue:High mobile data usage on phone - since 12/4 the app has used 1.49gb of data in the background Here is what I've done to attempt to prevent this: ...

  • Casual Listener
  • Plan: Premium Country: United States   Device: Moto V2 Play   Operating System: Oreo 8.0   My Question or Issue: High mobile data usage on phone - since 12/4 the app has used ...
  • Guido
  • Spotify Legend
  • 1823 Views
  • 4 replies
  • 1 likes
  • Other
    Premium
  • 1823 Views
  • 4 replies
  • 1 likes

Superuser Contribution Family Plan Invites are sent but can't be activated

i upgraded my son's account to Family Premium. When i enter a family members email address - the email is sent, but when you click on the link we get a message that says"Cannot join premium for famil :(" and then says "Sorry! You're already a member ...

  • Newbie
  • i upgraded my son's account to Family Premium.  When i enter a family members email address - the email is sent, but when you click on the link we get a message that says "Cannot join premium f...
  • Guido
  • Spotify Legend
  • 1101 Views
  • 6 replies
  • 0 likes
  • Account
  • 1101 Views
  • 6 replies
  • 0 likes

Profile picture isn't staying

Whenever I upload a profile picture, it disappears as soon as I exit the application. Is there anyway to fix this?

  • Casual Listener
  • Whenever I upload a profile picture, it disappears as soon as I exit the application. Is there anyway to fix this?
  • OneByBoo
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
  • 291 Views
  • 1 replies
  • 0 likes

Não consigo acessar minha conta

Olá, tenho spotify premium porém não consigo acessar minha conta, pelo que parece o email que era vinculado a minha conta não está mais, criei outra conta nesse email e agora não consigo mais recuperar a senha. Agora só está logado pelo aplicativo do...

  • Visitor
  • Olá, tenho spotify premium porém não  consigo acessar minha conta, pelo que parece o email que era vinculado a minha conta não está mais, criei outra conta nesse email e agora não consigo mais r...
  • Billy-J
  • Spotify Star
  • 1596 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1596 Views
  • 1 replies
  • 0 likes

I have big problems with my acc

Those big problems is I have had a premium acc for ages suddenly I have only free account. But still I get charged... Its simple when I even can get ang on this company on email or contact them in this case. Give me back my money you took from me. Sp...

  • Regular
  • Those big problems is I have had a premium acc for ages suddenly I have only free account. But still I get charged... Its simple when I even can get ang on this company on email or contact them in th...
  • Billy-J
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Finding my other account

PlanFree/PremiumCountry Deviceaccounts(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have set up a family account which everyone is now enjoying (not this account) - ex...

  • Visitor
  • Plan Free/Premium Country   Deviceaccounts (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Emilia_8
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
  • 254 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I need to change my email from one account to another

PlanPremiumCountryUSADevicePCOperating SystemMAC My Question or IssueI need to change the email for an account that i no longer have the password for

  • Visitor
  • Plan Premium Country USA Device PC Operating System MAC   My Question or Issue I need to change the email for an account that i no longer have the password for
  • Mario
  • Spotify Legend
  • 511 Views
  • 2 replies
  • 0 likes
  • Login
  • 511 Views
  • 2 replies
  • 0 likes

Solved!! his account will connect?

Hello. I want to buy Duo Plan. My partner have a free account of spotify with his fav music. And Im worried about he may lose all of his music and statistic when I buy for us new accounts. Will he lose it or it will connect? I never used spotify, so ...

  • Casual Listener
  • Hello. I want to buy Duo Plan. My partner have a free account of spotify with his fav music. And Im worried about he may lose all of his music and statistic when I buy for us new accounts. Will he lo...
  • Emilia_8
  • Community Legend
  • 560 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
  • 560 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant login to my account anymore

PlanFreeCountry Netherlands DeviceIphome 8 plus Operating SystemNewest My Question or IssueAwhile back I opened my Spotify and I was logged out I tried logging back in but it wouldn’t let me till this day I don’t have the email any more so I can’t ch...

  • Regular
  • Plan Free Country Netherlands    Device Iphome 8 plus  Operating System Newest   My Question or Issue Awhile back I opened my Spotify and I was logged out I tried logg...
  • Ivan
  • Spotify Legend
  • 1075 Views
  • 7 replies
  • 0 likes
  • Account
    Free
    Login
  • 1075 Views
  • 7 replies
  • 0 likes

Solved!! Username & Facebook connection issues

PlanPremiumCountryBulgariaDevice2 Window laptops and Xiaomi Mi A2 LiteOperating System(Windows 7, Windows 10, Android 9 (Pie)) My Question or IssueHi guys!I'm not sure when did this happen exactly, but my profile picture disappeared and my username c...

  • Casual Listener
  • Plan Premium Country Bulgaria Device 2 Window laptops and Xiaomi Mi A2 Lite Operating System (Windows 7, Windows 10, Android 9 (Pie))   My Question or Issue Hi guys! I'm not sure when...
  • OneByBoo
  • Roadie
  • 737 Views
  • 3 replies
  • 0 likes
  • Account
  • 737 Views
  • 3 replies
  • 0 likes

Superuser Contribution I was suddenly added to a new family

PlanPremium/Family plan CountrySweden My Question or IssueIn July this year, my account was suddenly added to a new Family plan. I had been on my Swedish sister's plan for a few years but suddenly I belonged to a random family in the UK. Something fe...

  • Visitor
  • Plan Premium/Family plan   Country Sweden   My Question or Issue In July this year, my account was suddenly added to a new Family plan. I had been on my Swedish sister's plan for a f...
  • Ivan
  • Spotify Legend
  • 648 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 648 Views
  • 1 replies
  • 0 likes

Solved!! Family mix members

PlanPremium familyCountryBelgiumDeviceOneplusOperating SystemAndroidMy Question or IssueIn the family mix i can only see 3 of the 5 members. I can not add the other 2? How can i fix this? Thank you!

  • Casual Listener
  • Plan Premium family Country Belgium Device Oneplus Operating System Android My Question or Issue In the family mix i can only see 3 of the 5 members. I can not add the other 2? How can i fix...
  • OneByBoo
  • Roadie
  • 1172 Views
  • 3 replies
  • 0 likes
  • Account
  • 1172 Views
  • 3 replies
  • 0 likes