Help Wizard

Step 1


Thrown out from our family account

Thrown out from our family account



Me and my boyfriend share a family account that I have suddenly been thrown out of (as well as from premium). Payments are being drawn from our bank account and I haven't made any setting changes on Spotify. When signing in to his account it says he has a family account but he can't do any changes in subscriptions as I manage the account.


Basically, I am paying for something I cannot access. What can I do to get it fixed?



1 Reply

Hey there, @user-removed


Thanks for coming to the Spotify Community!

We'll try to help out, don't worry.


Firstly, we'd recommend checking out:


We'd also recommend heading to the section 'Why was I removed from the Premium for Family plan?' if you think you've been removed!


Let us know if this helps out.


We'll be here for any questions.



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