I have a premium account but I changed my phone and lost my account

[New user]

How can I get my account back, I’ve tried all of my emails on Spotify but none of them are the real one as a subscription

[OscarDC]

Hey there,

Thank you for reaching out to the Community and welcome.

If you already tried your email address but it has no subscription, it's possible that the Premium account has different credentials to log in to. Since an account could be created with a Facebook profile, a Google/Apple account, or a phone number, we'd also suggest trying out these other methods to see if the issue persists.

In case that the account doesn't show the Premium subscription after this, as we cannot access users' accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further.

Hope this helps. If anything else comes up, the Community will be here for you.

[user-removed]

I can't locate my premium account when I got new cell phone

[AlejaR]

Hey @user-removed,

Thanks for posting in the Community and welcome.

We hope you don't mind us moving your post, as it fits better here in this thread.

That being said, as mentioned by @OscarDC above, keep in mind there are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. Try logging in with these, your Premium account may be linked to one of these options as well.

You can also go to password reset and enter possible email addresses you own. When you enter an email that's registered with Spotify, you'll get a password reset message for that email. Your Premium account might be linked to a different email address from the one you use most often. Here is an article that might help you locate your account as well.

Remember you can also contact our Customer Support team, so they can help you with further insights. You can find out how to contact them here.

We hope you found this helpful. Let us know if you need anything else.

[New user]

I logged out, couldn't remember pw. Did a recovery and lost my premium account and got logged into a free one

[New user]

I need help customer service

[Sb248]

Plan

Premium

Country

Uk

Device

Samsung A22

Operating System

Android

My Question or Issue

My phone is broken so I brought a new phone. When I logged into my spotify account on the new one my premium was gone (because only 1 Device can have it) and all playlists were gone. How do I transfer data from that phone to this one and restore playlists and premium 

[New user]

Hasta hoy me iba el spotify bien pero de repente se ha cerrado la sesión y al volver a poner el correo con el que me hice la cuenta me aparece otra cuenta sin premium y sin mi musica guardada.

[New user]

Tenho assinatura Premium duo, e não consigo acessar

[rtasrayne]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Just got a new phone and transferred everything to it.  For some reason my Spotify (premium) is not coming up as premium.  My Liked Songs list is an old one created years ago and not my current one.  My password/login has not changed... what do I do now?  Suggestions?

[Vasil]

Hey @rtasrayne,

Thanks for reaching out! We merged you post to this thread, hope you don't mind 🙂
 

By the looks of things I believe you're currently using login credentials for an older account and not your current one.
I'd suggest taking a look at the replies from @OscarDC and @AlejaR to see if there aren't any additional login methods you can use to access your main account. Hope this helps!

[Yanelis]

Al parecer tengo otra cuenta, he cambiado de movil y ahora no toma la cuenta activa, lo he sabido porque tengo Primium y en este caso sale gratis