Tried to establish a student subscription- rejected, but charged me twice

[kmitchell99]

Was charged twice- but have no acount of a receipt in my Spotify account history- I can see I was charged in my checking account.

My spotify account is still on free status-

 Cant find a customer service email or ph#

[KatesHere]

Hey there @kmitchell99, welcome to the community!

No worries! If you didn't verify your student status, then you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

You can read more about this here.

Let me know if that helps!

K