Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Tries to connect to fb instead of letting me use my e-mail

Tries to connect to fb instead of letting me use my e-mail

I do not have a Facebook associated with my account, however when I try to login with my e-mail and password it pops up "no facebook associated with an account, please sign up". I thought at first my login info was wrong cause it's been a good minute since I was on spotify and I just downloaded it to my new phone. I reset my password and when I clicked back to my app it did the same thing again. This is frustrating, I don't want to lose all my music. Please help 😞
Reply
1 Reply

Hey there @Taylork_93, welcome to the community!

 

That sounds odd. Can you try a clean reinstall in your device? A clean reinstallation usually makes Spotify work like new. You can follow the steps here.

 

Let me know how that worked out 🙂

K

-------------------------------------------------------------------------

Treat others the way you want to be treated!
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Star? Join us!

Suggested posts