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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422552 Views
  • 965 replies
  • 108 likes
  • Account
  • 422552 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187177 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187177 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

Superuser Contribution Can't login to Spotify

Can't log in, hi! I can't log in to Spotify, it's says the pin-code I got from Spotify card wasn't Right pin- how should I do?? Nr Card#6039534100208714773 Pim BHNPQ9GB990

  • Newbie
  • Can't log in, hi! I can't log in to Spotify, it's says the pin-code I got from Spotify card wasn't Right pin- how should I do?? Nr Card#6039534100208714773 Pim BHNPQ9GB990
  • user-removed
  • Not applicable
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost 1000's of songs and premium PLS HELP!!

ok so i logged out of my spotify account to log into my brothers account to help him link his account with his FB when i had finished that i went to log back into my account and barely had 10 songsso then thought all my songs must be on my FB and rea...

  • Newbie
  • ok so i logged out of my spotify account to log into my brothers account to help him link his account with his FB  when i had finished that i went to log back into my account and barely had 10 ...
  • user-removed
  • Not applicable
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 342 Views
  • 1 replies
  • 0 likes

flavio

OLA BOM DIANESSA VERSÃO PREMIUM NÃO TEM COMO OUVIR NO CARRO USANDO O CABO AUXILIAR.NÃO ESTOU CONSEGUINDO.

  • Casual Listener
  • OLA BOM DIA NESSA VERSÃO PREMIUM NÃO TEM COMO OUVIR NO CARRO USANDO O CABO AUXILIAR. NÃO ESTOU CONSEGUINDO.
  • Bittencourt
  • Spotify Star
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscribe in Canada work in Mongolia?

Hello!If I have a Canadian Spotify account can I use it in Mongolia the same way? I work in Mongolia.Thank you!

  • Newbie
  • Hello! If I have a Canadian Spotify account can I use it in Mongolia the same way? I work in Mongolia. Thank you! 🙂
  • user-removed
  • Not applicable
  • 339 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium en pausa por pago

Ya ingresé varios medios de pago y dice que mis proveedores de tarjeta han tenido un mal día, yo creo que ustedes tienen un problema con su sistema

  • Newbie
  • Ya ingresé varios medios de pago y dice que mis proveedores de tarjeta han tenido un mal día, yo creo que ustedes tienen un problema con su sistema
  • user-removed
  • Not applicable
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recovering a playlist from deleted account

My previous Spotify account stopped working, probably due to chance in billing details which I forgot to update. The problem is that I cannot log in even to the free version of Spotify with that account. I made a new account ant that is working fine....

  • Newbie
  • My previous Spotify account stopped working, probably due to chance in billing details which I forgot to update. The problem is that I cannot log in even to the free version of Spotify with that acco...
  • user-removed
  • Not applicable
  • 568 Views
  • 1 replies
  • 0 likes
  • Account
  • 568 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema logi

Ho effettuato la prova gratuita di 30 giorni di spotify premium con il telefono, l'app funziona solo che non mi è arrivata nessuna email di conferma e se provo ad accedere da un altro dispositivo mi dice che la prova gratuita non è stata attivata e m...

  • Visitor
  • Ho effettuato la prova gratuita di 30 giorni di spotify premium con il telefono, l'app funziona solo che non mi è arrivata nessuna email di conferma e se provo ad accedere da un altro dispositivo mi ...
  • user-removed
  • Not applicable
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Plan familiar

Porque un miembro de mi familia no puede aceptar la invitación? Al momento de poner la dirección le dice que no coincide

  • Newbie
  • Porque un miembro de mi familia no puede aceptar la invitación? Al momento de poner la dirección le dice que no coincide
  • user-removed
  • Not applicable
  • 435 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 435 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problemas com endereço

Prezados, mudo muito de endereço. Membros de minha família estão tendo problemas pois cada um ficou com um endereço diferente registrado. Não consigo ver qual endereço registrei quando iniciei o plano familiar. Preciso ter acesso ao meu endereço é pr...

  • Newbie
  • Prezados, mudo muito de endereço. Membros de minha família estão tendo problemas pois cada um ficou com um endereço diferente registrado. Não consigo ver qual endereço registrei quando iniciei o plan...
  • user-removed
  • Not applicable
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

New phone

I signed up for a premium account about a month ago on my iPad, then I also set it up on my phone (iPhone 6). All was good, then I got a new phone, iPhone 7, my apps did not feed over, so I downloaded the Spotify App on my new phone, signed in, but I...

  • Newbie
  • I signed up for a premium account about a month ago on my iPad, then I also set it up on my phone (iPhone 6). All was good, then I got a new phone, iPhone 7, my apps did not feed over, so I downloade...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Other
  • 217 Views
  • 1 replies
  • 0 likes

How to start Spotify 1 week trial

Can someone tell me how to start the 1 week trial of Spotify?

  • Newbie
  • Can someone tell me how to start the 1 week trial of Spotify?
  • Maxim
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Solved!! Premium Family: Is the 12 months option for 1 user?!

I currently have a Premium account and would like to switch to Family Premium. If I go to the upgrade page, it shows me an "Other offers" link. If I click on it, I get the option to pay for 12 months in advance, for a price that is equivalent to 12 m...

  • Casual Listener
  • I currently have a Premium account and would like to switch to Family Premium. If I go to the upgrade page, it shows me an "Other offers" link. If I click on it, I get the option to pay for 12 m...
  • derwaldgeist
  • Casual Listener
  • 2485 Views
  • 2 replies
  • 0 likes
  • 2485 Views
  • 2 replies
  • 0 likes

2 bills instead of 1

Hello,I got a bill from spotify to pay 2 times??Some one help me with this please

  • Casual Listener
  • Hello, I got a bill from spotify to pay 2 times?? Some one help me with this please
  • Bittencourt
  • Spotify Star
  • 506 Views
  • 5 replies
  • 0 likes
  • 506 Views
  • 5 replies
  • 0 likes

I can't enter in Spotify. Wrong country in facebook, even if correct

Good morning, Every time that I try to access Spotify I lose many hours in vain, trying to enter with facebook account, and it says that the country is wrong in facebook even if I changed it. If I try to fill a form it requires to login and I can't. ...

  • Newbie
  • Good morning,   Every time that I try to access Spotify I lose many hours in vain, trying to enter with facebook account, and it says that the country is wrong in facebook even if I changed it...
  • Maxim
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • Login
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! How to change country

Okay so I'm English living in Finland. Is it possible to get rid of the Finnish music reccomendations? I would prefer to see UK content. Thanks

  • Newbie
  • Okay so I'm English living in Finland. Is it possible to get rid of the Finnish music reccomendations? I would prefer to see UK content.   Thanks
  • Maxim
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount won't be accepted

Hi,i have spotify premium for students now for 6 months. Had to renew my student status in december 2016. Now i got the message, that i payed the full price of 9,99 euro for this month, and not 4,99 euro. I logged in my account and tried to change it...

  • Casual Listener
  • Hi, i have spotify premium for students now for 6 months. Had to renew my student status in december 2016. Now i got the message, that i payed the full price of 9,99 euro for this month, and not 4,9...
  • verena1403
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

99 cent deal charged me for 9.99

So i heard the deal on spotify about 3 months of spotify for 99 cents so i decided to do it! well i filled out my cc info and it charges me 9.99 cents. wtf? there is no phone number to reach these guys that i can see so can someone please direct me t...

  • Casual Listener
  • So i heard the deal on spotify about 3 months of spotify for 99 cents so i decided to do it! well i filled out my cc info and it charges me 9.99 cents. wtf? there is no phone number to reach these gu...
  • mike138
  • Newbie
  • 5408 Views
  • 30 replies
  • 6 likes
  • Account
    Premium
    Subscription
  • 5408 Views
  • 30 replies
  • 6 likes

Subscription overlapping

When overlapping in subscription occurred,how can they do for the customer ?They add two more days to my last subscription date.

  • Casual Listener
  • When overlapping in subscription occurred,how can they do for the customer ? They add two more days to my last subscription date.
  • CHUNG-HSIEN
  • Casual Listener
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Spotify not working on premium

I get Premium through my service provider spark. It has reverted to free

  • Newbie
  • I get Premium through my service provider spark. It has reverted to free
  • annie_rose
  • Newbie
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
  • 248 Views
  • 1 replies
  • 0 likes

I want to delete my account

I want to delete my account that I created with facebook becasue I want to connect my facebook to my other account, how do I do that?

  • Newbie
  • I want to delete my account that I created with facebook becasue I want to connect my facebook to my other account, how do I do that?
  • GiovannaFava
  • Newbie
  • 448 Views
  • 2 replies
  • 1 likes
  • 448 Views
  • 2 replies
  • 1 likes