Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 406807 Views
  • 959 replies
  • 107 likes
  • Account
  • 406807 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176425 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176425 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100080 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100080 Views
  • 68 replies
  • 10 likes

Superuser Contribution Email/Existing student account issues

I used to have Spotify Premium using a student discount however i cancelled it. i am still a student and would like to use my student discount again however when i try to upgrade to premium it keeps telling me that my student account is in use with s...

  • Newbie
  • I used to have Spotify Premium using a student discount however i cancelled it. i am still a student and would like to use my student discount again however when i try to upgrade to premium it keeps ...
  • Leo
  • Spotify
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify followers won't show up on my account

I want to share songs with friends, and I follow them and they follow me. However, when I go to my followers they don't all show up. When click on them it says user follows you but they won't show up in my followers list and I don't show up in theirs...

  • Newbie
  • I want to share songs with friends, and I follow them and they follow me. However, when I go to my followers they don't all show up. When click on them it says user follows you but they won't show up...
  • Leo
  • Spotify
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I pay Spotify a debt of €9,99?

Hi there,my bankaccount wasn`t high enough to collect a monthly pay to Spotify.How can I pay Spotify?The monthly payment of december can take place but I want to pay november.I want to be a reliable user of Spotify.What must I do?Thanks for helping m...

  • Newbie
  • Hi there,my bankaccount wasn`t high enough to collect a monthly pay to Spotify.How can I pay Spotify?The monthly payment of december can take place but I want to pay november.I want to be a reliable ...
  • Leo
  • Spotify
  • 187 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify family troubles

I just changed my account to spotify family and invited my daughter to join in. Now her account and mine seem to be mixed up and I cannot invite other familymembers, because it changes automatically to my daughters account which is a part of my famil...

  • Newbie
  • I just changed my account to spotify family and invited my daughter to join in. Now her account and mine seem to be mixed up and I cannot invite other familymembers, because it changes automatically ...
  • Leo
  • Spotify
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Cannot see Playlists on LG Smart TV

We have a family Premium account with 4 users. My daughter is one of the users. She has created a few playlists, which she can see on her iphone & ipad, but when she tries to listen via her LG Smart TV in her room, the playlists are not viewable unde...

  • Regular
  • We have a family Premium account with 4 users. My daughter is one of the users. She has created a few playlists, which she can see on her iphone & ipad, but when she tries to listen via her LG Sm...
  • Bowman78
  • Casual Listener
  • 1566 Views
  • 15 replies
  • 1 likes
  • Account
    Other
  • 1566 Views
  • 15 replies
  • 1 likes

3 month free premium for 0.99 cents

I took advantage of the 3 months free premium for 0.99 cents that showed up on a ad, but i realised a month later that it charged me 9.99 euro. It also took away my premium after a month. So what is going on? This ad appeared somewhere in december. P...

  • Casual Listener
  • I took advantage of the 3 months free premium for 0.99 cents that showed up on a ad, but i realised a month later that it charged me 9.99 euro. It also took away my premium after a month. So what is ...
  • Maxim
  • Spotify Star
  • 676 Views
  • 4 replies
  • 0 likes
  • 676 Views
  • 4 replies
  • 0 likes

invoice

I stopped paying subscription so I would not get the invoice, I got invoice last month and this month. Can you stop this s I do not have multiple invoices?

  • Visitor
  • I stopped paying subscription so I would not get the invoice, I got invoice last month and this month. Can you stop this s I do not have multiple invoices?
  • Jacob
  • Community Legend
  • 543 Views
  • 4 replies
  • 0 likes
  • 543 Views
  • 4 replies
  • 0 likes

'My year in music 2016' - ISSUE

Hey!As seen, many haven't even received their 'My year in music 2016' through email. Others aren't happy with the result you given us this year compared to last years outstanding statistics.Suggesting:Why can't you just do some updates and put up My ...

  • Regular
  • Hey! As seen, many haven't even received their 'My year in music 2016' through email. Others aren't happy with the result you given us this year compared to last years outstanding statistics....
  • jblattnerNYC
  • Roadie
  • 830 Views
  • 4 replies
  • 17 likes
  • Account
    Other
    Subscription
  • 830 Views
  • 4 replies
  • 17 likes

Suspend subscription due to free offer with Rogers?

I have a premium subscription and just recently upgraded my phone and switched to Rogers who are offering 6 months of free Spotify premium. Can I suspend my current subscription so that I can enjoy that offer and then resume after the 6 months is ove...

  • Newbie
  • I have a premium subscription and just recently upgraded my phone and switched to Rogers who are offering 6 months of free Spotify premium.    Can I suspend my current subscription so tha...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount not eligible

Hi all and thanks for reading.I am a student in Japan but if I try to get the discounted price they tell me that I am not eligible.How i can solve?

  • Newbie
  • Hi all and thanks for reading. I am a student in Japan but if I try to get the discounted price they tell me that I am not eligible. How i can solve?
  • Maxim
  • Spotify Star
  • 573 Views
  • 1 replies
  • 0 likes
  • 573 Views
  • 1 replies
  • 0 likes

Switching from a Facebook login to a standard username & password login

I am looking for a way to switch from a facebook login (logging in via my facebook account instead of using a standard username & password combo) to a the username & password combo. I want to be able to connect my spotify account with 3rd parties (i....

  • Newbie
  • I am looking for a way to switch from a facebook login (logging in via my facebook account instead of using a standard username & password combo) to a the username & password combo.  &n...
  • Maxim
  • Spotify Star
  • 511 Views
  • 1 replies
  • 0 likes
  • Account
  • 511 Views
  • 1 replies
  • 0 likes

Canada isn't a valid country

Im trying to change my email thats linked to my spotify but when i do it says Canada "is not a valid country", but i haven't even changed it

  • Casual Listener
  • Im trying to change my email thats linked to my spotify but when i do it says Canada "is not a valid country", but i haven't even changed it
  • bobbyjoe2016
  • Casual Listener
  • 211 Views
  • 3 replies
  • 0 likes
  • 211 Views
  • 3 replies
  • 0 likes

Pre-paid Premium

I accidently started the pre-paid subscription that gives me a 7 day trial on my phoneand my trail ends on March 3rd. I'm just wondering if they are going to charge me even though I didn't put any credit card information down. I tried to end the tria...

  • Newbie
  • I accidently started the pre-paid subscription that gives me a 7 day trial on my phoneand my trail ends on March 3rd. I'm just wondering if they are going to charge me even though I didn't put any cr...
  • gdgleeson
  • Newbie
  • 1677 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 1677 Views
  • 2 replies
  • 0 likes

PROBLEMA COM PAGAMENTO VIA BOLETO

Olá, estou tendo problema com a conta premium, fiz o pagamento via boleto faz alguns dias, mas até agora o serviço não atualizou, ja aconteceu com alguem ou alguem sabe alguma coisa? Hello, I'm from brazil, I choose to pay premium account by bank tic...

  • Newbie
  • Olá, estou tendo problema com a conta premium, fiz o pagamento via boleto faz alguns dias, mas até agora o serviço não atualizou, ja aconteceu com alguem ou alguem sabe alguma coisa?   Hello, ...
  • fhossokawa
  • Newbie
  • 394 Views
  • 4 replies
  • 0 likes
  • 394 Views
  • 4 replies
  • 0 likes

I only have a card that is from a different country where i live

I'd like to subscribe to Spotify but i have only a credit card issued in Canada, but i live and use spotify in Australia. Would it work for me to change my country to Canada (possibly with a vpn if it needs a canadian IP), pay for it, then change my ...

  • Casual Listener
  • I'd like to subscribe to Spotify but i have only a credit card issued in Canada, but i live and use spotify in Australia. Would it work for me to change my country to Canada (possibly with a vpn if i...
  • jean3601
  • Community Legend
  • 500 Views
  • 3 replies
  • 0 likes
  • 500 Views
  • 3 replies
  • 0 likes

Solved!! Can I add my media center as another family member?

Hi, I use spotify family premium and have myself and my partner on the account. I want to create an account for my media center pc in the front room without affecting mine or my partners. so we can both have a playlist for when guests are round etc. ...

  • Casual Listener
  • Hi,   I use spotify family premium and have myself and my partner on the account. I want to create an account for my media center pc in the front room without affecting mine or my partners. so...
  • mrflibblehat
  • Casual Listener
  • 293 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 293 Views
  • 2 replies
  • 0 likes

Contact Spotify?

I cant find any place to actually contact someone at spotify... I upgraded to premium family and it is telling me my wife and I are in different countries. We are travelling internationally for 4 months, but our account is a US account.

  • Casual Listener
  • I cant find any place to actually contact someone at spotify...   I upgraded to premium family and it is telling me my wife and I are in different countries. We are travelling internationally ...
  • Catee
  • Community Legend
  • 308 Views
  • 4 replies
  • 0 likes
  • 308 Views
  • 4 replies
  • 0 likes

Superuser Contribution Won't accept code

I've bought a gift card for 10€ today. It has been activated and I wanted to redeem it but it got denied. It says that the code is wrong. The code hasn't been used yet.What should I do to still get premium without buying an other card?And why is it l...

  • Casual Listener
  • I've bought a gift card for 10€ today. It has been activated and I wanted to redeem it but it got denied. It says that the code is wrong. The code hasn't been used yet. What should I do to still get...
  • MaryS
  • Roadie
  • 335 Views
  • 3 replies
  • 0 likes
  • 335 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error de promoción 3 meses

Buenas tardes, me he suscrito a la promocion de spotify que consistia; Para las cuentas nuevas regalaban 3 meses, pague el mes para activarla y resulta que no me valieron la promo alguien me proporciona alguna solucion hice mi pago por OXXO. les agra...

  • Casual Listener
  • Buenas tardes, me he suscrito a la promocion de spotify que consistia; Para las cuentas nuevas regalaban 3 meses, pague el mes para activarla y resulta que no me valieron la promo alguien me proporci...
  • JuanSebastian
  • Roadie
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes