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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156720 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156720 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10619 Views
  • 3 replies
  • 10 likes
  • Security
  • 10619 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507062 Views
  • 985 replies
  • 112 likes
  • Account
  • 507062 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124500 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124500 Views
  • 74 replies
  • 12 likes

Solved!! Trying to update Payment Methods but keep being asked to verify student status

I'm trying to change my payment details for Spotify premium. I'm getting charged 9.99 (like I should be) but when I try to update, it acts as though I'm trying to sign up for a student subscription and asks for my student information, which I don't h...

  • Casual Listener
  • I'm trying to change my payment details for Spotify premium. I'm getting charged 9.99 (like I should be) but when I try to update, it acts as though I'm trying to sign up for a student subscription a...
  • doppelgaanger
  • Casual Listener
  • 381 Views
  • 2 replies
  • 0 likes
  • 381 Views
  • 2 replies
  • 0 likes

Solved!! Virus intrusion

I have had an virus intrusion on my account. How do I make it clean again? I have changed password but my account is filled with things I have not created.

  • Casual Listener
  • I have had an virus intrusion on my account. How do I make it clean again? I have changed password but my account is filled with things I have not created.
  • Madrun82
  • Casual Listener
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution dar de baja una cuenta que no es mía pero estoy pagando con mi tarjeta

Hola, la cuenta de mi ex novio está asociada a una tarjeta de crédito mía. Como hago para dar de baja su suscripción de mi tarjeta

  • Newbie
  • Hola, la cuenta de mi ex novio está asociada a una tarjeta de crédito mía. Como hago para dar de baja su suscripción de mi tarjeta
  • memehrz
  • Newbie
  • 81397 Views
  • 3 replies
  • 1 likes
  • 81397 Views
  • 3 replies
  • 1 likes

Spotify Playlist

Someone used my spotify account and created private playlist for me out of my control. Can I get information about that from Spotify ?

  • Newbie
  • Someone used my spotify account and created private playlist for me out of my control. Can I get information about that from Spotify ?
  • Bittencourt
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Facebook Account Linked by accident.

So, I don't have facebook, but my husband does, and so I don't know how, but his facebook account linked to my spotify, and so now I have his name as the profile name, instead of my username. And so we got on his facebook account and unlinked Spotify...

  • Regular
  • So, I don't have facebook, but my husband does, and so I don't know how, but his facebook account linked to my spotify, and so now I have his name as the profile name, instead of my username. And so ...
  • buhlynnduh
  • Regular
  • 623 Views
  • 6 replies
  • 0 likes
  • 623 Views
  • 6 replies
  • 0 likes

Payment issue

Hello!I just had a payment issue..My fault!I unsuscribed my Family Premium (my mistake) and then i tried to re-subscribe the same family premium, but i clicked on a normal Premium account.Right now Spotify charged me 0.01€ but my account page only te...

  • Newbie
  • Hello! I just had a payment issue..My fault! I unsuscribed my Family Premium (my mistake) and then i tried to re-subscribe the same family premium, but i clicked on a normal Premium account. Right...
  • laleli
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • Premium
  • 218 Views
  • 1 replies
  • 0 likes

student discount for students in Sweden?

Why is not there a student discount for students in Sweden? Should not spotify help students in the country where they started? and why they can help students in the US, and not in sweden or world wide? (if you did not know students in the US have a ...

  • Newbie
  • Why is not there a student discount for students in Sweden? Should not spotify help students in the country where they started? and why they can help students in the US, and not in sweden or world wi...
  • LordRollin
  • Community Legend
  • 1018 Views
  • 1 replies
  • 1 likes
  • 1018 Views
  • 1 replies
  • 1 likes

premium account

i got charged for a premium account but i never received the features, please help

  • Newbie
  • i got charged for a premium account but i never received the features, please help
  • laleli
  • Roadie
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

Solved!! cant login to spotify with facebook!

If i try to login with facebook i get the error the username or password is not right please help yesterday it was working i use the right facebook email and password please help me!

  • Casual Listener
  • If i try to login with facebook i get the error the username or password is not right please help yesterday it was working i use the right facebook email and password please help me!
  • user-removed
  • Not applicable
  • 801 Views
  • 5 replies
  • 1 likes
  • Account
  • 801 Views
  • 5 replies
  • 1 likes

Family Subscriptions

I upgraded to family plan. i added my family, but it isnt letting us play our music at the same time. it does the same thing it does when its a single account

  • Casual Listener
  • I upgraded to family plan. i added my family, but it isnt letting us play our music at the same time. it does the same thing it does when its a single account
  • Maxim
  • Spotify Star
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Account is being used somewhere else" but I've logged out of all devices!

I'm having a very frustrating issue - I keep having my music paused, with a warning that my account is being used elsewhere. However, I've changed my password and remotely signed out all devices on my Premium account (have tried this multiple times)....

  • Newbie
  • I'm having a very frustrating issue - I keep having my music paused, with a warning that my account is being used elsewhere. However, I've changed my password and remotely signed out all devices...
  • ZullyB
  • Roadie
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't accept my postal code so I can upgrade

I am trying to upgrade and purchase a premium membership, I am in Canada. I have been trying all morning to do this, I continually receive a message that says "enter a valid postal code". I have tried entering 3 very valid postal codes yet I keep get...

  • Newbie
  • I am trying to upgrade and purchase a premium membership, I am in Canada.  I have been trying all morning to do this, I continually receive a message that says "enter a valid postal code". &nbsp...
  • ZullyB
  • Roadie
  • 662 Views
  • 1 replies
  • 0 likes
  • 662 Views
  • 1 replies
  • 0 likes

Mudança de premiu para familiar

tenho um plano premium de um ano.. gostaria de incluir minha esposa no plano entao teria que mudar para o familiar... como faço essa mudança? e esse um ano que ja paguei como fica? obrigado

  • Casual Listener
  • tenho um plano premium de um ano.. gostaria de incluir minha esposa no plano entao teria que mudar para o familiar... como faço essa mudança? e esse um ano que ja paguei como fica? obrigado
  • Bittencourt
  • Spotify Star
  • 879 Views
  • 3 replies
  • 0 likes
  • 879 Views
  • 3 replies
  • 0 likes

Solved!! Plan Familiar en HOLD por SUPUESTA FALTA DE PAGO

SeñoresUrgente ayuda.. Me llego un mensaje que subiria el pago mensula de mi plan Familiar y coincidentemente pusieron en HOLD por falta de pago o porque mi tarjeta CON DEBITO AUTOMATICO no tenia fondos.. pues la puse nuevamente y se cobraron 18 sole...

  • Casual Listener
  • Señores Urgente ayuda.. Me llego un mensaje que subiria el pago mensula de mi plan Familiar y coincidentemente pusieron en HOLD por falta de pago o porque mi tarjeta CON DEBITO AUTOMATICO no tenia f...
  • aldomanrique
  • Casual Listener
  • 522 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 522 Views
  • 2 replies
  • 0 likes

Album photo

So people, my account is linked to Facebook. On my Discovery week album, the photo is outdated. How do I change the photo of this album? The photo of the album appears my ex girlfriend, and I wanted to withdraw, help?

  • Visitor
  • So people, my account is linked to Facebook. On my Discovery week album, the photo is outdated. How do I change the photo of this album? The photo of the album appears my ex girlfriend, and I wanted ...
  • timmieschaap
  • Composer
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Solved!! Gift card doesn't work please help!

I was about to activate the gift card that i just bought. it keepson saying that the code is invalid or to put the code written on the receipt and then i did but it keeps on saying the same thing. I already got confused of which code goes with which ...

  • Casual Listener
  • I was about to activate the gift card that i just bought. it keepson saying that the code is invalid or to put the code written on the receipt and then i did but it keeps on saying the same thing. I ...
  • Maxim
  • Spotify Star
  • 720 Views
  • 6 replies
  • 0 likes
  • 720 Views
  • 6 replies
  • 0 likes

Unknown device showing in spotify connect

This morning I noticed an unknown device showing in Devices Available. I've tried logging out from everywhere, but it still shows up. I changed my password and logged out from everywhere again - still there. I don't recognise the name of it and I'm w...

  • Newbie
  • This morning I noticed an unknown device showing in Devices Available. I've tried logging out from everywhere, but it still shows up. I changed my password and logged out from everywhere again - stil...
  • VanderNyd
  • Gig Goer
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Student account trouble

Hey guys, I have an old account that my student email was verified on. Long story short I stopped using it a while ago and started a new account recently. It won't let me pay student rate on this account, is there a way to invalidate the old account ...

  • Newbie
  • Hey guys, I have an old account that my student email was verified on. Long story short I stopped using it a while ago and started a new account recently. It won't let me pay student rate on this acc...
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes