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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422557 Views
  • 965 replies
  • 108 likes
  • Account
  • 422557 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187179 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187179 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103778 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103778 Views
  • 70 replies
  • 10 likes

Premium family

I just joined premium for family and sent an invitation to my dad I have an iPhone & he has an android, I've gone through the process of joining him on but it isn't working, every time we try to download a song it says to join premium. It won't let h...

  • Casual Listener
  • I just joined premium for family and sent an invitation to my dad I have an iPhone & he has an android, I've gone through the process of joining him on but it isn't working, every time we try to ...
  • sturach2001
  • Casual Listener
  • 339 Views
  • 2 replies
  • 0 likes
  • 339 Views
  • 2 replies
  • 0 likes

Superuser Contribution Help please ! Paid for premium today but won't let me use it offline

I got premium for the purpose of listening to the music offline when I'm not under wifi so I don't use my data. It says that I have "premium" under my account , but says I'm offline and I can't listen to music when I am in the car !

  • Newbie
  • I got premium for the purpose of listening to the music offline when I'm not under wifi so I don't use my data. It says that I have "premium" under my account , but says I'm offline and I can't liste...
  • user-removed
  • Not applicable
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount suddenly vanished

Hey guys, my student account suddenly vanished. Today I was charged 9,99 Eur although I remember receiving an email to renew my student discount. I did that a few weeks back. Now when I try to update my payment credentials I can accept the 'Studenden...

  • Regular
  • Hey guys,   my student account suddenly vanished. Today I was charged 9,99 Eur although I remember receiving an email to renew my student discount. I did that a few weeks back.   Now wh...
  • user-removed
  • Not applicable
  • 270 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 270 Views
  • 1 replies
  • 0 likes

descontaram no cartao antes de fechar o Premium

Ola, antes de eu fechar a compra do Premium já descontou no cartão de crédito 10,00. Nao estou conseguindo cancelar essa compra pelo site do spotify, pois, la consta que não comprei o Premium. Mas foi descontado no cartão. Como devo proceder? Alguém ...

  • Newbie
  • Ola, antes de eu fechar a compra do Premium já descontou no cartão de crédito 10,00. Nao estou conseguindo cancelar essa compra pelo site do spotify, pois, la consta que não comprei o Premium. Mas fo...
  • Bittencourt
  • Spotify Star
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes

Password link keeps stating timed out

Starting again with same email address

  • Newbie
  • Starting again with same email address
  • Hubo
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing account emails

I signed up for the Family Premium package last week using my gmail account. However, I now understand it is best to use my Facebook log-in info (linked to my hotmail account) so I can share music with my kids, etc. So I tried changing my registratio...

  • Newbie
  • I signed up for the Family Premium package last week using my gmail account.  However, I now understand it is best to use my Facebook log-in info (linked to my hotmail account) so I can share mu...
  • user-removed
  • Not applicable
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account suddenly "paused"?

After many years of using Spotify, I am suddenly getting an error that my account has been paused. This is the error, which has occurred repeatedly over 3 days: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has ...

  • Casual Listener
  • After many years of using Spotify, I am suddenly getting an error that my account has been paused. This is the error, which has occurred repeatedly over 3 days:   Oops, seems your c...
  • MaryS
  • Roadie
  • 572 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 572 Views
  • 4 replies
  • 0 likes

Superuser Contribution Re: 10 New Indie Songs For You This Week

I am getting charged for an account i dont have on premium anymore how do i contact Spotify?

  • Casual Listener
  • I am getting charged for an account i dont have on premium anymore how do i contact Spotify?
  • user-removed
  • Not applicable
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Accounts accidentally merged?

My dad was attempting to set up a family account with him, my sister and I. In the process I think that his Facebook account must have become connected to mine as now when I log into my account using my email and password, it brings me to an account ...

  • Newbie
  • My dad was attempting to set up a family account with him, my sister and I. In the process I think that his Facebook account must have become connected to mine as now when I log into my account using...
  • 300 Views
  • 0 replies
  • 0 likes
  • Account
  • 300 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Country not updated in profile when changing paiement

Hola, I have an old french account and the country is not updated in my profile when I change my paiement method to a spanish card and as a consequence my flatemate from spain can not connect to our Family account.Thanks for helpBenjamin

  • Casual Listener
  • Hola, I have an old french account and the country is not updated in my profile when I change my paiement method to a spanish card and as a consequence my flatemate from spain can not connect to...
  • bangycool
  • Casual Listener
  • 645 Views
  • 5 replies
  • 0 likes
  • 645 Views
  • 5 replies
  • 0 likes

Superuser Contribution Changing my premium over to a new account

I am currently deleting all of my Facebook profiles and I need my premium account moved to my new account on here & playlists. Please. New Account is under Stephanie_pacheco@hotmail.com Please tell me how I can do this. Thanks.

  • Newbie
  • I am currently deleting all of my Facebook profiles and I need my premium account moved to my new account on here & playlists. Please.    New Account is under Stephanie_pacheco@hotmai...
  • user-removed
  • Not applicable
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Premium subscription (bundle Corriere Spotify Premium)

I have a subscription in partnership with Corriere della Sera newspaper "C + and Spotify Premium" which worked until two days ago. Now I can fully access the services of the Corriere and only to those FREE Spotify. The customer care of Corriere tells...

  • Newbie
  • I have a subscription in partnership with Corriere della Sera newspaper "C + and Spotify Premium" which worked until two days ago. Now I can fully access the services of the Corriere and only to...
  • Maxim
  • Spotify Star
  • 406 Views
  • 3 replies
  • 0 likes
  • Premium
  • 406 Views
  • 3 replies
  • 0 likes

Superuser Contribution Facebook

I recently linked my facebook account to my spotify account so that I could get a profile picture. I now realize I did this the wrong way, and that it wasn't needed. I want to go back to my original spotify username, instead of my facebook name. I've...

  • Newbie
  • I recently linked my facebook account to my spotify account so that I could get a profile picture. I now realize I did this the wrong way, and that it wasn't needed.    I want to go back ...
  • user-removed
  • Not applicable
  • 546 Views
  • 1 replies
  • 0 likes
  • Account
  • 546 Views
  • 1 replies
  • 0 likes

Solved!! Friend with a private user possible?

I have a friend I want to follow but she has her account private. Is there a way for her to invite me or for me to add her anyway?She doesnt have Facebook. cheers

  • Casual Listener
  • I have a friend I want to follow but she has her account private. Is there a way for her to invite me or for me to add her anyway? She doesnt have Facebook.   cheers
  • Maxim
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Wrong Country - Unable to Change - Unable to join family plan

I'm currently traveling in the USA but I stay in Singapore. However, Spotify makes it impossible to change the country. This prevents me from joining my family plan. How do I resolve this?

  • Newbie
  • I'm currently traveling in the USA but I stay in Singapore.  However, Spotify makes it impossible to change the country. This prevents me from joining my family plan.  How do I resolv...
  • Maxim
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Not receiving my student discount!

I'm posting here because there doesn't seem to be a number I can call and I'd like to fix this before the next payment is due on Jan 28th. In August 2016, I subscribed to Spotify under a student discount, which I had done before and previously expire...

  • Newbie
  • I'm posting here because there doesn't seem to be a number I can call and I'd like to fix this before the next payment is due on Jan 28th.   In August 2016, I subscribed to Spotify under a stu...
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Streaming Issue

When I am using my LTE coverage, I cannot play songs that I have not downloaded on to my phone! Anyone else having this issue? I'm not getting help from customer service!! It's like they don't load.

  • Newbie
  • When I am using my LTE coverage, I cannot play songs that I have not downloaded on to my phone! Anyone else having this issue? I'm not getting help from customer service!! It's like they don't load.
  • MaryS
  • Roadie
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes