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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Marcobj99
  • Newbie
  • 264021 Views
  • 516 replies
  • 34 likes
  • Account
    Free
  • 264021 Views
  • 516 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13047 Views
  • 6 replies
  • 11 likes
  • Security
  • 13047 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529473 Views
  • 989 replies
  • 113 likes
  • Account
  • 529473 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128124 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128124 Views
  • 74 replies
  • 12 likes

Solved!! Trying to add a family member

I just upgraded to the family plan so my wife & I could listen to our own music. She never had her own acct, she just used mine. When I added her under the family plan, it is still showing as my account on her phone. We share a facebook acct & Apple ...

  • Casual Listener
  • I just upgraded to the family plan so my wife & I could listen to our own music. She never had her own acct, she just used mine. When I added her under the family plan, it is still showing as my ...
  • Bittencourt
  • Spotify Star
  • 562 Views
  • 3 replies
  • 0 likes
  • 562 Views
  • 3 replies
  • 0 likes

Change Canada to Portugal

Hi everyone! I just moved from Canada to Portugal, and I have a Portugal MasterCard and I am having issues to change my payment method to Portugal.What to do?

  • Visitor
  • Hi everyone! I just moved from Canada to Portugal, and I have a Portugal MasterCard and I am having issues to change my payment method to Portugal. What to do?  
  • KatesHere
  • Community Legend
  • 1013 Views
  • 13 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1013 Views
  • 13 replies
  • 0 likes

No access to Email & Facebook help :(

Hi i logged an issue via contact form however you have said i will receive a reply to the email address connected with my facebook which is a college emaila ddress that i no longer have access to whatsoever. I am deleting my facebook and have a premi...

  • Newbie
  • Hi i logged an issue via contact form however you have said i will receive a reply to the email address connected with my facebook which is a college emaila ddress that i no longer have access to wha...
  • Jacob
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Different charge on AppStore from Spotify receipt

Hi, It seems that I am getting charged a different amount on my AppStore monthly bill than the one that the Spotify receipt suggests. Can you check please? Thank you

  • Newbie
  • Hi,   It seems that I am getting charged a different amount on my AppStore monthly bill than the one that the Spotify receipt suggests.   Can you check please?   Thank you
  • Jacob
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

2 devices

if i have conected my spotify on to my computer from my iphone and i have premiem, will i be charged double?thanks!

  • Newbie
  • if i have conected my spotify on to my computer from my iphone and i have premiem, will i be charged double? thanks!
  • MartinStoichkov
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Solved!! How to cancel a premium subscription?

I have been given free spotify premium by my phonecompany, but in order for them to set up my free account I need to cancel my already existing account. My accounts subscription page does not have a cancel subscription on it, how can I fix this? Kat

  • Casual Listener
  • I have been given free spotify premium by my phonecompany, but in order for them to set up my free account I need to cancel my already existing account. My accounts subscription page does not have a ...
  • itnetworking
  • Newbie
  • 21312 Views
  • 21 replies
  • 1 likes
  • 21312 Views
  • 21 replies
  • 1 likes

Migrating Facebook account to normal account

I want to link my Spotify account to Mint, but my Spotify account was created with Facebook so it won't accept my credentials. Is it possible to migrate my Facebook-generated account to a standard Spotify account so I can link it to Mint?If not and i...

  • Visitor
  • I want to link my Spotify account to Mint, but my Spotify account was created with Facebook so it won't accept my credentials.   Is it possible to migrate my Facebook-generated account to a st...
  • Jacob
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 401 Views
  • 1 replies
  • 0 likes

Problems logging in

I can't reset my password.... it keeps saying form has expired. I have done it 15 times now. I understand this.

  • Newbie
  • I can't reset my password.... it keeps saying form has expired. I have done it 15 times now. I understand this.
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 1 likes
  • 185 Views
  • 1 replies
  • 1 likes

Charged Twaice

Hello, I was trying to sign up for the student subscription but accidentally signed up for the regular subscription. I figured out how to switch over to student, but I've been charged twice for the regular price, and student price.

  • Newbie
  • Hello, I was trying to sign up for the student subscription but accidentally signed up for the regular subscription. I figured out how to switch over to student, but I've been charged twice for the r...
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 1 likes
  • 190 Views
  • 1 replies
  • 1 likes

Charged twice

I was charged twice. A student discount and premium. I was just checking out the student discount and because I haven't been enrolled to my new classes I decided not to do the student discount but looks like I was still charged. I need that removed f...

  • Newbie
  • I was charged twice. A student discount and premium. I was just checking out the student discount and because I haven't been enrolled to my new classes I decided not to do the student discount but lo...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Someone used my card

Someone used my card to get themselves spotify. I want it off my card

  • Newbie
  • Someone used my card to get themselves spotify. I want it off my card
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Security
  • 178 Views
  • 1 replies
  • 0 likes

I cancelled my Premium account but it still shows up

Hi, I did the 3 months for 99 cents thing and cancelled it the day it expired. I got on today to look up a song and it showed I'm still on premium. I'm a poor college student an I know I don't have enough money right now for next months subscription,...

  • Casual Listener
  • Hi, I did the 3 months for 99 cents thing and cancelled it the day it expired. I got on today to look up a song and it showed I'm still on premium. I'm a poor college student an I know I don't have e...
  • Kendall_Mcnight
  • Newbie
  • 3322 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 3322 Views
  • 7 replies
  • 0 likes

Conta Family

Boa tarde! Esqueci o endereço que cadastrei minha conta e por esse motivo, um dos membros da minha conta family está com problemas pra acessar. Como faço pra alterar ou confirmar o endereço cadastrado? Att,

  • Casual Listener
  • Boa tarde!   Esqueci o endereço que cadastrei minha conta e por esse motivo, um dos membros da minha conta family está com problemas pra acessar.   Como faço pra alterar ou confirmar o ...
  • Bittencourt
  • Spotify Star
  • 325 Views
  • 3 replies
  • 0 likes
  • 325 Views
  • 3 replies
  • 0 likes

Troubles joining premium for family

I have entered all the right information but it says "You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder" but my family and I do live together. How can I fix this problem?

  • Newbie
  • I have entered all the right information but it says "You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder" but my family a...
  • Bittencourt
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Cannot join family plan

My account is originally French, but I'm living in Spain now. Hence, I changed the payment option by setting a Spanish debit card. Then I subscribed to a family plan, and invited my girlfriend (which lives with me in Spain). For some reason, the invi...

  • Casual Listener
  • My account is originally French, but I'm living in Spain now. Hence, I changed the payment option by setting a Spanish debit card. Then I subscribed to a family plan, and invited my girlfriend (which...
  • Bittencourt
  • Spotify Star
  • 346 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 346 Views
  • 2 replies
  • 0 likes

Solved!! Premium accounts,log in details shared?

Hi,Im really confused.I have my family account, on which 5 of us use. Do we all have actual seperate accounts and need to have different Log In details or do we all use my log in details, as the administrator. I look forward to hearing an answer.Than...

  • Casual Listener
  • Hi, Im really confused. I have my family account, on which 5 of us use. Do we all have actual seperate accounts and need to have different Log In details or do we all use my log in details, as the ...
  • Bittencourt
  • Spotify Star
  • 519 Views
  • 3 replies
  • 0 likes
  • Account
  • 519 Views
  • 3 replies
  • 0 likes

Superuser Contribution How can I rate songs?

I am trying Spotify on desktop (Kubuntu) and for a first few songs I was able to rate it (thumb up/down). I don't see thumbs anymore, only queue, shuffle, repeat and volume. How can I rate songs? I thought that based on my ratings Spotify will offer ...

  • Casual Listener
  • I am trying Spotify on desktop (Kubuntu) and for a first few songs I was able to rate it (thumb up/down). I don't see thumbs anymore, only queue, shuffle, repeat and volume. How can I rate songs? I t...
  • H4NN1B4L
  • Casual Listener
  • 18655 Views
  • 9 replies
  • 5 likes
  • Other
  • 18655 Views
  • 9 replies
  • 5 likes