Tries to connect to fb instead of letting me use my e-mail

I do not have a Facebook associated with my account, however when I try to login with my e-mail and password it pops up "no facebook associated with an account, please sign up". I thought at first my login info was wrong cause it's been a good minute...

• Taylork_93
• Newbie
• I do not have a Facebook associated with my account, however when I try to login with my e-mail and password it pops up "no facebook associated with an account, please sign up". I thought at first my...
• 2017-02-02 6:39:45 PM
• 2017-02-02 8:37:09 PM
• KatesHere
• Community Legend
• 190 Views
• 1 replies
• 0 likes
• Login

Travelled to another country, came back, and all friends and playlists disappeared

I'm Canadian. I travelled to the US. My account country was changed to US. When I returned I had to change the country code back to Canada to continue using my account. When I changed it back to Canada, all of my friends and playlists were gone. What...

• tombielecki
• Newbie
• I'm Canadian.   I travelled to the US. My account country was changed to US.   When I returned I had to change the country code back to Canada to continue using my account.   Whe...
• 2017-02-02 6:44:36 PM
• 2017-02-02 8:26:45 PM
• KatesHere
• Community Legend
• 183 Views
• 1 replies
• 0 likes
• Account

Superuser Contribution Spotify free didn't run for 1 month

Hallo,I tryed Spotify for free, but after few days my free account was stopped. I didn't use it on more than 3 devices and I really don't know why it doesn't work anymore.Anyone has ideas?Thank you

• user-removed
• Visitor
• Hallo, I tryed Spotify for free, but after few days my free account was stopped. I didn't use it on more than 3 devices and I really don't know why it doesn't work anymore. Anyone has ideas? T...
• 2017-01-30 9:11:56 AM
• 2017-02-02 7:37:02 PM
• user-removed
• Not applicable
• 238 Views
• 2 replies
• 0 likes

Superuser Contribution Quiero dar de baja mi suscripción premium ya que me han invitado a un plan familiar

• Raquela69
• Newbie
• 2017-01-30 9:30:00 PM
• 2017-02-02 7:04:09 PM
• ZullyB
• Roadie
• 226 Views
• 1 replies
• 0 likes

Superuser Contribution Student Premium

I decided to start using Spotify again, so I switched from the normal Premium account I used to have to Student Premium. I checked my bank account and I have been charged from Spotify however, I still have the basic free Spotify with all of the comme...

• Strawberry5
• Newbie
• I decided to start using Spotify again, so I switched from the normal Premium account I used to have to Student Premium. I checked my bank account and I have been charged from Spotify however, I stil...
• 2017-02-02 5:34:59 PM
• 2017-02-02 6:27:12 PM
• ZullyB
• Roadie
• 239 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Superuser Contribution No tengo más premium

Hola! Les comento mi problema:Resulta que yo estoy pagando Spotify premium con una tarjeta X del banco Y. Cambié la tarjeta X por una igual pero nueva. Sigo pagando el premium pero no tengo el servicio.Agradecería mucho que me ayudaran

• HelpMeRNPLZ
• Newbie
• Hola! Les comento mi problema: Resulta que yo estoy pagando Spotify premium con una tarjeta X del banco Y. Cambié la tarjeta X por una igual pero nueva. Sigo pagando el premium pero no tengo el serv...
• 2017-02-01 1:44:44 AM
• 2017-02-02 6:25:28 PM
• ZullyB
• Roadie
• 179 Views
• 1 replies
• 0 likes
• Other
  Premium
  Subscription

Account name

Is it possible to change your account name?? And if it is how can i change this?

• valetino
• Casual Listener
• Is it possible to change your account name?? And if it is how can i change this? 
• 2017-01-25 5:20:16 PM
• 2017-02-02 5:41:38 PM
• valetino
• Casual Listener
• 271 Views
• 2 replies
• 0 likes

Issue with family.plan

HiI have signed up to family product via the android ap using my facebook account. My account on the website states i have free premium but i wish to add my wife and i cant. When will it upgrade on the site? What do i need to do to sort this out?Many...

• Chrishill1990
• Newbie
• Hi I have signed up to family product via the android ap using my facebook account. My account on the website states i have free premium but i wish to add my wife and i cant. When will it upgrade ...
• 2017-02-02 2:54:17 PM
• 2017-02-02 5:31:03 PM
• Bittencourt
• Spotify Star
• 185 Views
• 1 replies
• 0 likes

Superuser Contribution When ppl listen to my collab playlist, the name doesnt show up in my friends feed

SO I have a collab playlist that all my friends and I share. When I go on spotify and look at my friends feed, and I know my friends are listening to the playlist, the name does not show up, just the name of the song that is playing. The actual name ...

• lindseyybarnes
• Newbie
•  SO I have a collab playlist that all my friends and I share. When I go on spotify and look at my friends feed, and I know my friends are listening to the playlist, the name does not show up, ju...
• 2016-11-28 1:22:44 AM
• 2017-02-02 4:44:07 PM
• prettygirly0412
• Newbie
• 3533 Views
• 2 replies
• 2 likes

paying for two accounts on seperat dates

is there a way to get in touch with any customer service here?Im paying for two accounts, one is mine and one is for my nieceand i would like to have both of these charged from my bankaccount at the same time. KindestStephen Alm

• stivalm
• Newbie
• is there a way to get in touch with any customer service here? Im paying for two accounts, one is mine and one is for my niece and i would like to have both of these charged from my bankaccount&nbs...
• 2017-02-02 3:54:59 PM
• 2017-02-02 4:09:13 PM
• Jacob
• Community Legend
• 210 Views
• 1 replies
• 0 likes

Songs suddenly vanished.

Hi, recently Spotify removed the song "A Screw (Holy Money)" by Swans. I just wanted to know what album the song came from, as the song has multiple versions, and I want to find the specific version Spotify had before they deleted it. If someone coul...

• ShadoLiteMaster
• Casual Listener
• Hi, recently Spotify removed the song "A Screw (Holy Money)" by Swans. I just wanted to know what album the song came from, as the song has multiple versions, and I want to find the specific version ...
• 2015-10-08 2:33:08 PM
• 2017-02-02 2:06:37 PM
• Bittencourt
• Spotify Star
• 333 Views
• 3 replies
• 0 likes
• Other

Usar una cuenta Spotify USA en Chile

Quisiera saber si puedo adquirir una cuenta de Spotify USA y usarla en Chile, ya que es la unica manera que tengo de pagar la cuenta por medio de Paypal.Tenia la cuenta Spotify Premium Plan Familiar, pero ya no puedo hacer uso de la tarjeta Visa.Salu...

• CriTiKalS
• Casual Listener
• Quisiera saber si puedo adquirir una cuenta de Spotify USA y usarla en Chile, ya que es la unica manera que tengo de pagar la cuenta por medio de Paypal. Tenia la cuenta Spotify Premium Plan Famil...
• 2016-11-30 9:08:51 PM
• 2017-02-02 2:04:22 PM
• CriTiKalS
• Casual Listener
• 259 Views
• 1 replies
• 0 likes
• Premium

Bug in user registration screen

I filled out the registration form and that message appears as attached image.Note: I already clicked "privacy statement".Help.

• felipemarcondes
• Newbie
• I filled out the registration form and that message appears as attached image. Note: I already clicked "privacy statement". Help.
• 2017-02-02 1:47:16 PM
• 2017-02-02 2:01:01 PM
• Bittencourt
• Spotify Star
• 184 Views
• 1 replies
• 0 likes

OVERCHARGING

I'm paying via iTunes and my debit account is being charged way, way larger than 3.99USD a month. Why is that? I'm losing too much money and I don't think this payment method is secure anymore.

• anythingblue
• Newbie
• I'm paying via iTunes and my debit account is being charged way, way larger than 3.99USD a month. Why is that? I'm losing too much money and I don't think this payment method is secure anymore. 
• 2017-02-02 12:27:03 PM
• 2017-02-02 1:14:20 PM
• Maxim
• Spotify Star
• 183 Views
• 1 replies
• 0 likes

Hi, I signed up for a student account a few years ago, however I was unaware you had to renew this

I therefore have been paying 9.99 GBP every month - I am not sure for how long this has been. I still have a student NUS account expiring in September 2017. Is there a way I can get the unessecary extra funds I have been paying back? I wasnt notified...

• Ealj20
• Newbie
• I therefore have been paying 9.99 GBP every month - I am not sure for how long this has been. I still have a student NUS account expiring in September 2017. Is there a way I can get the unessecary ex...
• 2017-02-02 12:34:32 PM
• 2017-02-02 1:11:37 PM
• Maxim
• Spotify Star
• 163 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Charged twice per month

Hello,I keep getting charged twice a month and I really need a solution or else I'm going to have to cancel my subscription. I don't understand why, I already checked to see if I had other accounts that I didn't know about but there's nothing. Please...

• sibgabriela
• Casual Listener
• Hello, I keep getting charged twice a month and I really need a solution or else I'm going to have to cancel my subscription. I don't understand why, I already checked to see if I had other accounts...
• 2017-02-02 1:54:35 AM
• 2017-02-02 12:41:31 PM
• jean3601
• Community Legend
• 257 Views
• 4 replies
• 0 likes

Can't log in

So for the past few days I haven't been able to log into Spotify. I have a premium account that is linked with Facebook, so not with an email address and password. All of a sudden I was logged out and when trying to log in and I press the 'log in wit...

• suelie6
• Casual Listener
• So for the past few days I haven't been able to log into Spotify. I have a premium account that is linked with Facebook, so not with an email address and password. All of a sudden I was logged out an...
• 2017-01-31 1:43:59 PM
• 2017-02-02 12:39:38 PM
• jean3601
• Community Legend
• 271 Views
• 3 replies
• 0 likes
• Login