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Trouble adding family members

Trouble adding family members

Everytime I send a link to two of my family members it says "Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you want to join to the Family plan."  They are not already members of this family plan or any other.  I just created email accounts for them so its impossible that they are already apart of my family or anyone elses....HELP!!  I am getting very frustrated.  This should be easy and its not.  

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1 Reply

Hey @SassyJT29,

 

Maybe they're trying to accept the invite while being logged into the account of the plan owner (your account). They should be able to accept the invite when they're logged into their own account.

 

If they don't have a Spotify account yet, they can sign up here: https://spotify.com/signup

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