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Trouble logging back on

Trouble logging back on

Hello!  I pay for Premium for me and my son. Someone recently hacked into our account. My son figured it out and put in a new username and password. He sent me an invite but I cannot figure out how to get back onto the account!!  When I go to the page it sends me to for the invite here is nothing to do but update my $ info which I have already done!  

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1 Reply

Hey @JJAA, welcome to the community!

 

Sounds like you might have more than one account which could be causing this issue.

 

However, since your account was being used by someone else, I'd suggest following the steps here. At the bottom of the page, you'll find how to contact the right team to further assist you.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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