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Plan
Free/Premium
Country
Poland
Device
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
I have a premium account, how to log in after logging out, by default they direct me to a free account and send me to pay for premium
Solved! Go to Solution.
Hey @Pawel_G, thanks for reaching out to the Community!
You should be able to log in after logging out. If you're unable to, send me a screenshot of what's happening when you try to log in and we'll go from there.
Thanks!
Hey @Pawel_G, thanks for reaching out to the Community!
You should be able to log in after logging out. If you're unable to, send me a screenshot of what's happening when you try to log in and we'll go from there.
Thanks!
Hey @Pawel_G,
Thanks for the info. When you check your Receipts page here, do you see the payment you made for Premium there? If so, send me a screenshot of that (make sure to hide sensitive info when posting to the Community)
Also, on your account page, what does your subscription status say?
Keep me posted.
Hey @Pawel_G,
For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.
Have a nice day!
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