Trouble with premium login

[Pawel_G]

Plan

Free/Premium

Country

Poland

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have a premium account, how to log in after logging out, by default they direct me to a free account and send me to pay for premium

[Billy-J · Accepted solution]

Hey @Pawel_G, thanks for reaching out to the Community!

You should be able to log in after logging out. If you're unable to, send me a screenshot of what's happening when you try to log in and we'll go from there.

Thanks!

[Pawel_G]

After changing the password, I logged in as normal, but I no longer have the premium version, only the free version, if necessary, I can confirm the payment. Can I somehow assign the premium version?

[Billy-J]

Hey @Pawel_G,

Thanks for the info. When you check your Receipts page here, do you see the payment you made for Premium there? If so, send me a screenshot of that (make sure to hide sensitive info when posting to the Community)

Also, on your account page, what does your subscription status say? 

Keep me posted.

[Pawel_G]

Maybe the problem is that I logged in earlier via Facebook and now I can't because I have a new Facebook account? I have a payment confirmation from my account for premium options.

[Billy-J]

Hey @Pawel_G,

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!