URGENT: Contacting support

[adam_whit]

Hi All,

I exchange a few emails previously with support@spotify.  I recently replied giving the go ahead for them to transfer the content from my old account over to my newly created account.

That was yesterday and today I decided I would rather review my library and add content to my new account manually.  I've had no reply to either email but would like to get in touch with someone ASAP to make sure the first email, and request to transfer content does NOT go ahead.

Can anyone point me in the right direction?

Thanks in advance 🙂

N.B.  I would like to at this point highlight that I have wanted to contact spotify support in the past and have ALWAYS found this to be a poor experience.  Finding contact options (apart from this board) is extremely awkward and then an email system which is slow is a poor standard of service for those of us who are paying for premium. I would love to see a live webchat feature added to Spotify please!

[Joe]

Hi there! The team works very hard to get back to users as soon as possible. Please be sure you've responded directly to the automated email (don't open a whole new case via the contact form). Check your spam filter if you haven't seen the automated email from the team. Once you reply you'll hear back shortly.

[adam_whit]

Hi, that is what I have done.

My concern is that I sent an email asking something to be actioned which I have now decided was a mistake and would like to stop it going ahead.

I'm dreading the fact in a few days they'll action my requesst from yesterday and take another day to see that I've changed my mind!

[Joe]

As long as your emails all refer to the same case # that shouldn't be a problem.

[adam_whit]

So, yesterday I asked them to transfer content from my old account to my new one.

Today I changed my mind - you think they will transfer it to my new account and then undo that later?

[Joe]

As I said, it should be fine, just sit tight. 

[jeremygoh]

@adam_whit you have to communicate to them clearly and let them know that you've agreed on this and just changed your mind as there are tons of support staff assisting on tons of cases.