Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I'm trying for a week now to login to spotify mobile app, after it suddenly logged me off.
After I'm filling my email or username (tried both) and my password (and yes, I've tried to switch it multiple times) the "Login" button turns to "Loggin in" for few second and then back to "Login", leaving me logged out...
I was just about to purchase the premium version and I think I was in a trial period of a week, and this problem wasted this period...
Thanks for the help!!!
Hello @imriway have you tried to reinstall the application?
Yes, I've tried and it didn't help...
Same happened to me earlier after I reset my password, it would just crash when trying to login. I restarted my phone and it worked after that.
Can you show me a printscreen of you login issue?
Tried that too, still not working 😞
I wonder if it is related to lists of accounts/passwords for premium users appearing on the internet. Maybe they are trying to secure things?
There's nothing really to see... It's just like I described. The app says I'm Logging In (when insteed of Login button there's a Logging in button and a loading sign), but immediately stops and returning to the Login screen.
I sure hope that it isn't the problem.. how can I know?
Forgot to mention that the app doesn't mention the reason it's not me logging in. It seems like the app doesn't recognize I'm trying to login.
I had this problem today. Did a password reset and then i could log in again
Tried this again and again, nothing changed...
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…