Unable to upgrade

[11100283022]

Hey,

I came across this problem when trying upgrade with my mastercard.

"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."

My details are absolutely correct and I also tried using a virtual card and that didn't work either though another family member was able to upgrade and he uses the same bank.

Thanks

[Ox1]

Hello!
Sorry for the inconvenience 😞 Please contact Spotify support using their Facebook, Twitter or contact form.
If they will reply with a no-reply email, reply to it, even though it is a no-reply.
Have a great day!