Unauthorized upgrade to Family + hacked account

[r_loader]

Today I realized that my account has been updated from Premium to Family without my permission. I also noticed that unknown profiles (with **bleep**-like names) took advantage of this family account. How is it possible that I updated to this family plan without knowing it? How is it possible some random people can access my account and use this family plan? I really don’t understand. I just downgraded to Premium as soon as I realized that. Now I am asking Spotify a refund of the difference between Premium and Family for the month I didn’t ask for.

[Billy-J]

Hey @r_loader, and welcome to the community.

Hope you're doing great!

I'm sorry to hear that you think someone else has gained access to your Spotify account.In this case, I'd recommend checking out this Spotify Answer for the next steps to take.

Have a nice day 🙂

[r_loader]

Hello, thank you for your answer. I do have access to my account, the hack was totally transparent to me. The problem is I payed during 1year for a family plan I don’t want. As my email adress was also hacked I didn’t received any information about it. I want a direct contact with Spotify to ask for a refund.

[Billy-J]

@r_loader,

Thanks for the reply 🙂

In this case, I'd recommend getting in touch with Spotify via the contact form. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Have a nice day 🙂