Help Wizard

Step 1




I have the premium subscription, but I want to unsubscribe. When I try to follow the instructions to do so and go to the subscription page, it shows that I'm on a free subscription, there's no other options on the page, and I'm still getting charged every month. How can I unsubscribe so I can stop getting charged?
3 Replies



Sorry to hear about this billing issue! You are gonna have to contact Spotify directly about this issue. Follow these steps :

  1. Click here to go to the contact form. 
  2. Select Paying for Spotify > I canceled my account but was still charged. Then type "I canceled my subscription blank months ago but I'm still getting charged."

If you get an automated email, reply directly to it. They should be able to resolve this issue. 🙂

Under subscription and payment, there is no unsubscribe tab?

where do I go from here?

Hey @pbeasley

Check out the help guide:!/article/how-to-cancel-your-subscription

MattSudaSpotify Star
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