Update Details button in subscription and payments section not doing anything

[el_simmo]

I've been trying to manage my subscription and the site is telling me:

'You do not currently have a payment provider connected to your account.'

There is then a button called 'Update details' to press which seemingly does nothing.  I get the same page every time I reload.

I signed up on iOS for Spotify Premium and realised my mistake when Apple charge £12.99 for signing up through the app store.

So I want to change my subscription and take advantage of the premium deals on at the moment.

[MattSuda · Accepted solution]

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

If you need to contact Spotify, you can do that here:

https://www.spotify.com/about-us/contact/contact-spotify-support/

[el_simmo]

Thanks for that.  I've managed to cancel the subscription but I still can't change or add to my subscription through the website, I'm still having the same problem there.

The image attached is taken from the web page.

[MattSuda]

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.