Update stopped me from logging in?

[user-removed]

I am subscribed and my saved password which I've been using for over a year is suddenly now invalid for no reason using the same machine and process as usual. I use only six passwords and have tried them all to no avail, just to make sure a yearlong computer-saved password was somehow incorrect. I have reinstalled and the problem persists.

Unfortunately I have lost my email access and am unable to reset my password, I am now paying for a service I can't access and based on this development would be looking to contact my bank if this situation can't be remedied, all of which is highly unexpected and irritating.

Advice please? Thanks.

[Tom]

Hey @user-removed!

As you cannot access the accounts email address I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

They can sort this out for you 🙂

[user-removed]

Thanks for the prompt response, was unaware there was a way to submit a querey after navigating the help section.

[Tom]

No problem, keep me updated! 🙂