Username gone

[user-removed]

I reseted my password and got an e-mail with my new one. But Spotify sensed also an new username and now my playlists and premium is gone. I don't know what to do

[Maxim]

Hey @user-removed,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[user-removed]

I just have one e-mail address. And when I enter my early error username Spotify says it's the wrong password. When I enter with my e-mail it works but then I'm logged in with the wrong username

[Maxim]

Please reach out to Support so they can help you locate your second account 🙂 Thanks!

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.