Vodafone Premium problem

[Scottymack1974]

I have recently changed my Vodafone account and received a Spotify premium subscription included in my contract. I did the activation, signed in via Facebook as usual and it seemed to work ok for a day but it now tells me I'm on a free subscription. Any help would be much appreciated

[Maxim]

Hey @Scottymack1974,

I'd recommend getting in touch with Spotify Support so that they can check out your account, and also Vodafone to ensure everything’s up and running smoothly from their end.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/SpotifyCares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.