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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 155808 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 155808 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10590 Views
  • 3 replies
  • 10 likes
  • Security
  • 10590 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506145 Views
  • 985 replies
  • 112 likes
  • Account
  • 506145 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124404 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124404 Views
  • 74 replies
  • 12 likes

Spotify App on Windows 10 rejects my username/password credentials

Greetings. I am a premium subscriber and use Spotify on a number of iDevices (PS4, iPad, IPhone6s, and a crappy ASUS Nexus 7 Android device. No problems with logging in and using any of them. I decided to download and use the Spotify App on my Window...

  • Casual Listener
  • Greetings. I am a premium subscriber and use Spotify on a number of iDevices (PS4, iPad, IPhone6s, and a crappy ASUS Nexus 7 Android device.   No problems with logging in and using any of them...
  • mzwagemakers
  • Roadie
  • 397 Views
  • 4 replies
  • 0 likes
  • 397 Views
  • 4 replies
  • 0 likes

Payment date.

Hey.How can i change the payment date?Every month i get the "change payment method" message, and since i get my paycheck every 20th of the month i would like to change it.This would be helpful for me, would you agree? Best regardAlexsander L T

  • Newbie
  • Hey. How can i change the payment date? Every month i get the "change payment method" message, and since i get my paycheck every 20th of the month i would like to change it. This would be helpful ...
  • Danny97
  • Regular
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Other country

Hello!So I can't login, if I go to login they said: are u enjoying ur vacation? To enjoy 14 days more of spotify tell us where you are on the website spotify.comBUT I CANT LOGIN SO I CANT TELL WHERE I AM.Help?

  • Casual Listener
  • Hello! So I can't login, if I go to login they said: are u enjoying ur vacation? To enjoy 14 days more of spotify tell us where you are on the website spotify.com BUT I CANT LOGIN SO I CANT TELL WH...
  • Maxim
  • Spotify Star
  • 374 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 374 Views
  • 3 replies
  • 0 likes

Change of Country

I cannot change my country. When I try to scroll down to select the US in the settings, Italy is the only option available. I am studying abroad until December 19th but I would like to get premium while I am here. However, I do not have an italian ba...

  • Newbie
  • I cannot change my country. When I try to scroll down to select the US in the settings, Italy is the only option available. I am studying abroad until December 19th but I would like to get premium wh...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

spotify mail notification

Hello, I receive every day the same mail from spotify saying that I can change my password with a link to do it. Even if I don't need it, I keep receiving it all the time!! How can I stop this? Thanks,Anthony

  • Visitor
  • Hello,   I receive every day the same mail from spotify saying that I can change my password with a link to do it. Even if I don't need it, I keep receiving it all the time!!   How can ...
  • Maxim
  • Spotify Star
  • 383 Views
  • 7 replies
  • 0 likes
  • Other
  • 383 Views
  • 7 replies
  • 0 likes

My ex

My lovely ex girlfriend keeps changing my music when I am listening to it, how do I remove her from my account?

  • Newbie
  • My lovely ex girlfriend keeps changing my music when I am listening to it, how do I remove her from my account?
  • ShogunShibe
  • Casual Listener
  • 347 Views
  • 1 replies
  • 0 likes
  • Account
  • 347 Views
  • 1 replies
  • 0 likes

Money stolen

I renewed my subscription for Spotify after not having it for a month. Spotify took my money but didn't give me premium it says I need a different payment method. Give me my money back or give me premium.

  • Newbie
  • I renewed my subscription for Spotify after not having it for a month. Spotify took my money but didn't give me premium it says I need a different payment method. Give me my money back or give me pre...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Never get pin confirmation for payment

It been a week i try to get premium. But i never receive pin corfirmation from my operator cellphone (indosat ooredo IDN) , i dont know why, maybe they having trouble or fortumo is doesn't exist in my country, please help me resolve this. Thx

  • Newbie
  • It been a week i try to get premium. But i never receive pin corfirmation from my operator cellphone (indosat ooredo IDN) , i dont know why, maybe they having trouble or fortumo is doesn't exist in m...
  • Maxim
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I paid the wrong premium account!

I paid the premium in an account that the email was not registered!The account that was registered was my FACEBOOK account.After that I created a new account using the email that I had made​​the payment , the problem is that I generated a ticket and ...

  • Casual Listener
  • I paid the premium in an account that the email was not registered! The account that was registered was my FACEBOOK account. After that I created a new account using the email that I had made ...
  • renanrpdr
  • Casual Listener
  • 648 Views
  • 2 replies
  • 0 likes
  • 648 Views
  • 2 replies
  • 0 likes

Lost password, no longer have access to the attached email - support not responding

Hi All, Sorry to resort to the community boards, I know this isn't exactly the place to recieve this kind of help. I've submitted two tickets in regards to my issue, both recieved initial replys fun no follow up emails. I sent back rensponses with al...

  • Casual Listener
  • Hi All,   Sorry to resort to the community boards, I know this isn't exactly the place to recieve this kind of help.  I've submitted two tickets in regards to my issue, both recieved in...
  • boombaser
  • Casual Listener
  • 625 Views
  • 7 replies
  • 1 likes
  • Account
    Login
    Premium
  • 625 Views
  • 7 replies
  • 1 likes

Unauthorized charge

Recently I joined spotity with the $1 for 3 month plan. Now the 3 month are over and they charged me the $5.99 but I don`t even use spotify any more. I just canceled my suscription but my problem is they didn`t even send any notification about this p...

  • Newbie
  • Recently I joined spotity with the $1 for 3 month plan. Now the 3 month are over and they charged me the $5.99 but I don`t even use spotify any more. I just canceled my suscription but my problem is ...
  • osornios
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Spotify free account but i still have to pay 10 euro

I did the free month on spotify and i stopped my premium at the right time. But i still payed 10 euro. How can i get it back?

  • Casual Listener
  • I did the free month on spotify and i stopped my premium at the right time. But i still payed 10 euro. How can i get it back?
  • osornios
  • Spotify Star
  • 264 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 264 Views
  • 3 replies
  • 0 likes

Old Account

Is there a way to import liked artists, playlists, lked songs, etc from an old account into a new one?

  • Newbie
  • Is there a way to import liked artists, playlists, lked songs, etc from an old account into a new one?
  • osornios
  • Spotify Star
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Problems with new Account

Hello, I created a new Spotify Account in order to administrate a family subscription.My old Account wasn't registered with a legit E-Mail and just a random User name.But my old Account has a features unlocked with free access that my Premium account...

  • Regular
  • Hello,   I created a new Spotify Account in order to administrate a family subscription. My old Account wasn't registered with a legit E-Mail and just a random User name. But my old Acc...
  • osornios
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 203 Views
  • 1 replies
  • 0 likes

Family plan and the IP problem

Hi We are from Brazil but in my wife's workplace they use secutiry and login by San Jose, CA.Because that, the Spotify says that she can't be added in our family plan. There is any solution? I don't want to cancel the plan just because a little thing...

  • Newbie
  • Hi   We are from Brazil but in my wife's workplace they use secutiry and login by San Jose, CA. Because that, the Spotify says that she can't be added in our family plan.    There...
  • osornios
  • Spotify Star
  • 739 Views
  • 1 replies
  • 0 likes
  • 739 Views
  • 1 replies
  • 0 likes

Invalid user name or password even though I can log into account

I can log into my premium account on desktop PC and it is paid up to Sept.When I try to log into app to play music on phone (which I have been doing for year) , it tells me either user name or password is incorrect. I confirmed password. PC login onl...

  • Newbie
  • I can log into my premium account on desktop PC and it is paid up to Sept. When I try to log into app to play music on phone (which I have been doing for year) , it tells me either user name or pass...
  • Stevo0101
  • Newbie
  • 1590 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1590 Views
  • 3 replies
  • 0 likes

Joined a spotify family group but i was still charged for my normal premium.

I joined a spotify family group on 5/9 but i was still charged for my premium on 9/9. How can i stop my other premium?

  • Casual Listener
  • I joined a spotify family group on 5/9 but i was still charged for my premium on 9/9. How can i stop my other premium?
  • osornios
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Paid for a spotify subscription but i don't know for which account.

I saw on my bank account that i was charged for spotify but i don't know on which account because i'm not aware i have a account with premium.

  • Casual Listener
  • I saw on my bank account that i was charged for spotify but i don't know on which account because i'm not aware i have a account with premium.
  • osornios
  • Spotify Star
  • 723 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 723 Views
  • 1 replies
  • 0 likes

Premium pay and still paused

pay the monthly premium and my spotify my account even says this pause and to update my payment but it made ​​me charge my card, what should I do ?

  • Casual Listener
  • pay the monthly premium and my spotify my account even says this pause and to update my payment but it made ​​me charge my card, what should I do ?
  • osornios
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • Account
  • 380 Views
  • 1 replies
  • 0 likes