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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14878 Views

7 replies

11 likes

Security
  • 14878 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554500 Views

991 replies

116 likes

Account
  • 554500 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131249 Views

74 replies

12 likes

Account
Login
Premium
  • 131249 Views
  • 74 replies
  • 12 likes

CANCEL MY SUBSCRIPTION

It's not letting me cancel my subscription how do i do it. I'm not seeing cancel subscription any where. I accidentally opted into a 7-day free trial. Need help fast!!

Casual Listener

It's not letting me cancel my subscription how do i do it. I'm not seeing cancel subscription any where. I accidentally opted into a 7-day free trial. Need help fast!!

Kamran

Composer

585 Views

3 replies

0 likes

  • 585 Views
  • 3 replies
  • 0 likes

Superuser Contribution U even Bieber BRO?

So I'm premiun and I'm earing this commercial stuff about justen bieber. Song name ''''''''''U even Bieber BRO?''''''''''''' So that what you guy mean by No COMMERCIAL. I want a REFUND and this add remove. thank you

Regular

So I'm premiun and I'm earing this commercial stuff about justen bieber.   Song name ''''''''''U even Bieber BRO?'''''''''''''   So that what you guy mean by No COMMERCIAL.   I w...

jawndotcom

Newbie

718 Views

10 replies

0 likes

Premium
  • 718 Views
  • 10 replies
  • 0 likes

Paying for spotify twice

I was paying for spotify 20 dollar a month on one card. I noticed the family plan and switch to that using a different card that cost 14.99 a month. The 20 was still being charged on top of the 14.99 my card cancelled the 20 dollar payment and my mem...

Casual Listener

I was paying for spotify 20 dollar a month on one card. I noticed the family plan and switch to that using a different card that cost 14.99 a month. The 20 was still being charged on top of the 14.99...

osornios

Spotify Star

433 Views

4 replies

0 likes

Premium
  • 433 Views
  • 4 replies
  • 0 likes

Why is Spotify unable to validate my student details for the student discount?

I am a Spotify user about to go to college. I am currently subscribed to a Premium subscription, but would like to receive the student discount. After clicking "Get Premium" on https://www.spotify.com/us/student/, I entered my card information, and o...

Regular

I am a Spotify user about to go to college.  I am currently subscribed to a Premium subscription, but would like to receive the student discount.  After clicking "Get Premium" on https...

osornios

Spotify Star

1385 Views

6 replies

0 likes

  • 1385 Views
  • 6 replies
  • 0 likes

An artist page exists for my band that we did not create, I want access to the page

Hello, I was in the process of learning how to create an artist page for my band when I searched our name and realized we already have an artist page on Spotify, not set up by us. A label put together a compilation album we were on and were required ...

Newbie

Hello,   I was in the process of learning how to create an artist page for my band when I searched our name and realized we already have an artist page on Spotify, not set up by us. A label ...

Joshtorrent

Regular

508 Views

4 replies

0 likes

  • 508 Views
  • 4 replies
  • 0 likes

Solved!! Spotify desktop client communication failed

Hi! I'm trying to log in to my Spotify account on my MAC but get this error message in a new window: "Spotify desktop client communication failed". Any ideas of what I should do? Thanks!

Casual Listener

Hi!    I'm trying to log in to my Spotify account on my MAC but get this error message in a new window: "Spotify desktop client communication failed". Any ideas of what I should do...

ksidney

Casual Listener

699 Views

5 replies

0 likes

Account
Login
Subscription
  • 699 Views
  • 5 replies
  • 0 likes

Can't add an account for family-member because (unique) e-mail is already known

Hi All,Today i upgraded from Premium to family. I have invited my wife and children by using their own e-mailadresses. We have our own domain-name, so it is not possible the e-mailadresses are used by somebody else.All of the family-members got an in...

Newbie

Hi All, Today i upgraded from Premium to family. I have invited my wife and children by using their own e-mailadresses. We have our own domain-name, so it is not possible the e-mailadresses are used...

Fabio72

Casual Listener

305 Views

2 replies

0 likes

  • 305 Views
  • 2 replies
  • 0 likes

Spotify family

I've invited my boyfriend to my family account. His account was set up in the UK, but he now lives with me in Sweden. When he tries to accept my invite to the family he can't because he doesn't live in Sweden. Even if we chang his account to Sweden a...

Casual Listener

I've invited my boyfriend to my family account. His account was set up in the UK, but he now lives with me in Sweden. When he tries to accept my invite to the family he can't because he doesn't live ...

Maxim

Spotify Star

324 Views

4 replies

0 likes

Account
  • 324 Views
  • 4 replies
  • 0 likes

OverCharged/No Access

Hey! I'm brand new to Spotify and having problems. I can't find a phone number to call, so I sent an email and received some generic auto reply. I signed up for student discount but was denied- so i don't have access to create any playlists, and desp...

Newbie

Hey! I'm brand new to Spotify and having problems. I can't find a phone number to call, so I sent an email and received some generic auto reply. I signed up for student discount but was denied- so i ...

Maxim

Spotify Star

163 Views

1 replies

0 likes

  • 163 Views
  • 1 replies
  • 0 likes

Subscription problem, please help!

So i recently tried switching over to the student discount for my account, but because my college mispelled my name and what not, I realized I had to do a few more preliminary things to figure out my subscription so I cancelled on subscribing to the ...

Newbie

So i recently tried switching over to the student discount for my account, but because my college mispelled my name and what not, I realized I had to do a few more preliminary things to figure out my...

Maxim

Spotify Star

186 Views

1 replies

0 likes

Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Spotify Fraud

Hello. i check my credit card log every month, and last i checked, Itunes charged me 129,- NOK the 30 August 2016 for spotify Premium, and today i tried playing some music via my phone and it said " You have to update you paymant to play music " so i...

Newbie

Hello.    i check my credit card log every month, and last i checked, Itunes charged me 129,- NOK the 30 August 2016 for spotify Premium, and today i tried playing some music via my phone...

Maxim

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Unable to change country setting

Hi, anyone had this issue, i have moved countries and am unable to chagne my country setting. In subscriptions when i hit update detials, the country box is not editable. When i go to account to change my credit card details, it wont accept them beca...

Newbie

Hi, anyone had this issue, i have moved countries and am unable to chagne my country setting. In subscriptions when i hit update detials, the country box is not editable. When i go to account to chan...

ccsiki

Casual Listener

483 Views

3 replies

1 likes

Subscription
  • 483 Views
  • 3 replies
  • 1 likes

Can't share to Facebook

I've tried to share songs to my Facebook profile but once I try to link my Spotify with Facebook a message on the screen appears saying that my Facebook is already linked to another Spotify account which is not. Can anyone help please!!

Casual Listener

I've tried to share songs to my Facebook profile but once I try to link my Spotify with Facebook a message on the screen appears saying that my Facebook is already linked to another Spotify account w...

amybalcom

Casual Listener

5956 Views

2 replies

0 likes

Account
Login
Other
  • 5956 Views
  • 2 replies
  • 0 likes

Solved!! Using English version in non-english country

Hello, I am living in Greece but I am not a greek nor do I speak the language. When trying to manage my account, it keeps on showing me everything in Greek. Is there a way to bypass this? Thanks!

Casual Listener

Hello,   I am living in Greece but I am not a greek nor do I speak the language. When trying to manage my account, it keeps on showing me everything in Greek. Is there a way to bypass this?&nb...

timmieschaap

Composer

1119 Views

4 replies

0 likes

Account
Login
Other
Subscription
  • 1119 Views
  • 4 replies
  • 0 likes

Vodafone Premium problem

I have recently changed my Vodafone account and received a Spotify premium subscription included in my contract. I did the activation, signed in via Facebook as usual and it seemed to work ok for a day but it now tells me I'm on a free subscription. ...

Newbie

I have recently changed my Vodafone account and received a Spotify premium subscription included in my contract. I did the activation, signed in via Facebook as usual and it seemed to work ok for a d...

Maxim

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Cancel subscription

I wanted to cancel my subscription in a week because I can't afford at the moment. I was just wondering what will happen to the playlist that I downloaded? Will it be delete?

Regular

I wanted to cancel my subscription in a week because I can't afford at the moment. I was just wondering what will happen to the playlist that I downloaded? Will it be delete?

Melodyrj

Casual Listener

504 Views

5 replies

0 likes

Subscription
  • 504 Views
  • 5 replies
  • 0 likes

Subscribed for a while, still asking to upgrade to premium

Hi there, I have subscribed spotify a while ago, but since i left using my android, i don´t seem to get the premium features anymore, as it always says to upgrade to premium.Hope someone can help me. Best regards,Ricardo

Casual Listener

Hi there,   I have subscribed spotify a while ago, but since i left using my android, i don´t seem to get the premium features anymore, as it always says to upgrade to premium. Hope someone c...

Maxim

Spotify Star

321 Views

3 replies

0 likes

  • 321 Views
  • 3 replies
  • 0 likes

Can't change country

Hey, I was in Australia 6 months and changed into it in my profil. Now I'm back in Germany and I changed my payment access, but I can't change my country and I don't know why? Hope you can help meGreetings

Newbie

Hey, I was in Australia 6 months and changed into it in my profil. Now I'm back in Germany and I changed my payment access, but I can't change my country and I don't know why?   Hope you can h...

Maxim

Spotify Star

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes