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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2938 Views
  • 0 replies
  • 8 likes
  • Security
  • 2938 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455603 Views
  • 973 replies
  • 109 likes
  • Account
  • 455603 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202020 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202020 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110273 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110273 Views
  • 72 replies
  • 12 likes

I'm a premium user but I can't use spotify premium

Hi! For a couple of days I've been unable to use spotify premium, even if I'm a premium subscriber. I can't choose songs to play (it goes suhffle all thd time) and it tells me to upgrade to premium- when I already got premium. I've checked my profile...

  • Casual Listener
  • Hi! For a couple of days I've been unable to use spotify premium, even if I'm a premium subscriber. I can't choose songs to play (it goes suhffle all thd time) and it tells me to upgrade to premium- ...
  • Hubo
  • Community Legend
  • 330 Views
  • 5 replies
  • 0 likes
  • 330 Views
  • 5 replies
  • 0 likes

Used to get student discount but not anymore

I have a premium account and was getting the student discount. I am still currenty enrolled in school until May but the last few months I've been getting charged full price. Why is that and what can I do to change it back?

  • Newbie
  • I have a premium account and was getting the student discount.  I am still currenty enrolled in school until May but the last few months I've been getting charged full price. Why is that and wha...
  • Taylor
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Desktop client does not accept password

The Spotify desktop app just does not accept my password. I can log on to both my online account at spotify.com and the browser player at play.spotify.com, but the desktop app doesn't work even with the same password. I've changed my password twice n...

  • Casual Listener
  • The Spotify desktop app just does not accept my password. I can log on to both my online account at spotify.com and the browser player at play.spotify.com, but the desktop app doesn't work even with ...
  • nickprocopie
  • Newbie
  • 472 Views
  • 4 replies
  • 0 likes
  • Login
  • 472 Views
  • 4 replies
  • 0 likes

Spotify Canada - family plan??

I have 2 seperate Spotify subscription accounts - 1 for myself, 1 for my wife. Is there a family plan for Spotify users in Canada? I'm a long time RDIO, now Spotify premium customer and about to cancel both accounts so I can try the 3 month free tria...

  • Casual Listener
  • I have 2 seperate Spotify subscription accounts - 1 for myself, 1 for my wife.   Is there a family plan for Spotify users in Canada?   I'm a long time RDIO, now Spotify premium customer a...
  • h1psi
  • Casual Listener
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Family subscription

Added a family member to premium spotify acct. He doesnt have the premium features like downloading his playlist... he entered all the codes and got logged in under the family acct but its like hes on free acct

  • Newbie
  • Added a family member to premium spotify acct. He doesnt have the premium features like downloading his playlist... he entered all the codes and got logged in under the family acct but its like hes o...
  • Hubo
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

email registered to the wrong account

My childs unused spotify account is using my current email address, so I can't update my premium account details with said email address, as it is already being used. How can I delete the old account to free up my email? The details of my childs acco...

  • Newbie
  • My childs unused spotify account is using my current email address, so I can't update my premium account details with said email address, as it is already being used. How can I delete the old account...
  • jonnydragon
  • Newbie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

KPN Spotify activated but cannot login

I activated Spotify with the code from KPN and everything seemed to go well, but when I tried to login nothing happened. I tried to login with my emailaccount, facebook, username. I also tried to change my password, but then I got a failure message.T...

  • Casual Listener
  • I activated Spotify with the code from KPN and everything seemed to go well, but when I tried to login nothing happened. I tried to login with my emailaccount, facebook, username. I also tried to cha...
  • Maxim
  • Spotify Star
  • 501 Views
  • 5 replies
  • 0 likes
  • Login
  • 501 Views
  • 5 replies
  • 0 likes

How do I cancel just bought Premiumsubscription immediately ?

I have just bought the subscription two hours ago - now I've change my mind and want to cancel immediately so that I wont pay for this month. How will I do that?

  • Newbie
  • I have just bought the subscription two hours ago - now I've change my mind and want to cancel immediately so that I wont pay for this month. How will I do that? 
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Change profile picture without Facebook?

Hi. How can i change my profile picture in my Spotify account?

  • Newbie
  • Hi. How can i change my profile picture in my Spotify account?
  • Maxim
  • Spotify Star
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

Still being charged after cancelling my subscription

I cancelled my subscription but have been charged still for a few months. How can I request a refund for these payments.

  • Newbie
  • I cancelled my subscription but have been charged still for a few months. How can I request a refund for these payments.
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Had premium upgraded to family now everyone is downgraded to family despite paying

I've paid for premium for a while and then saw family as an option and we upgraded. The service was working for a while but suddenly today I noticed my account was marked as free again and my daughter complained the adverts were back on her account. ...

  • Casual Listener
  • I've paid for premium for a while and then saw family as an option and we upgraded. The service was working for a while but suddenly today I noticed my account was marked as free again and my daughte...
  • nick_askew
  • Casual Listener
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Nothing happening when i try to log in

So Spotify on my laptop, kept saying i was offline, and i couldn't get it to work, so i decided to reinstall it. After i've done that, i'm not able to sign in again, it's connected to my facebook, and when i click it, a page in my browser quickly pop...

  • Regular
  • So Spotify on my laptop, kept saying i was offline, and i couldn't get it to work, so i decided to reinstall it. After i've done that, i'm not able to sign in again, it's connected to my facebook, an...
  • MauriceMV
  • Spotify Star
  • 698 Views
  • 11 replies
  • 0 likes
  • 698 Views
  • 11 replies
  • 0 likes

Spotify Connect - Multiple Speakers/Devices

My son is using my spotify account with a device (tablet) at school. How do I delete his advice? Whenever he gets on spotify it kicks me off.

  • Newbie
  • My son is using my spotify account with a device (tablet) at school.  How do I delete his advice?  Whenever he gets on spotify it kicks me off.
  • lukevespa
  • Regular
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Spotify present card

I received a spotify present card of the value of 300sek (I am based in Sweden)The card includes a 19 digits number + an 11 digits/leller PIN.Can I use it for upgrade to premium account? How do I do it? If I go in this page https://www.spotify.com/se...

  • Casual Listener
  • I received a spotify present card of the value of 300sek (I am based in Sweden) The card includes a 19 digits number + an 11 digits/leller PIN. Can I use it for upgrade to premium account?  H...
  • Stockholmian
  • Newbie
  • 439 Views
  • 3 replies
  • 0 likes
  • 439 Views
  • 3 replies
  • 0 likes

varying volume during play

All of a sudden my music volume goes up and down while playing tracks, whether they're downloaded or streaming. It doesn't do it with Pandora or anything in music library. I'm on a Galaxy s6 and this just started happening in the last couple days. An...

  • Newbie
  • All of a sudden my music volume goes up and down while playing tracks, whether they're downloaded or streaming. It doesn't do it with Pandora or anything in music library. I'm on a Galaxy s6 and this...
  • thorkildsen89
  • Newbie
  • 407 Views
  • 3 replies
  • 0 likes
  • Other
  • 407 Views
  • 3 replies
  • 0 likes

Payment

When i try to start premium for my account this section doesn't loads. I don't have any connection problem. But it happens on my phone and computer.

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  • Regular
  • When i try to start premium for my account this section doesn't loads. I don't have any connection problem. But it happens on my phone and computer.  
  • Maxim
  • Spotify Star
  • 738 Views
  • 11 replies
  • 0 likes
  • Account
    Premium
  • 738 Views
  • 11 replies
  • 0 likes

Devolución

Hola, el día de ayer se me venció los tres meses gratis de 0,99€, Spotify me ha cobrado 9,99€. Como haría yo para que Spotify me hiciera la devolución del dinero ya que me quiero retirar y necesito el dinero que me han cobrado. Muchas gracias

  • Casual Listener
  • Hola, el día de ayer se me venció los tres meses gratis de 0,99€, Spotify me ha cobrado 9,99€. Como haría yo para que Spotify me hiciera la devolución del dinero ya que me quiero retirar y necesito e...
  • irisela11
  • Newbie
  • 419 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 419 Views
  • 4 replies
  • 0 likes

Gift Card Question

I just joined Spotify for free for the first time today and I like the idea of getting Premium, but I don't like the idea of paying monthly, especially because I don't have a credit card, and I don't always have extra money every month for this kind ...

  • Newbie
  • I just joined Spotify for free for the first time today and I like the idea of getting Premium, but I don't like the idea of paying monthly, especially because I don't have a credit card, and I don't...
  • Maxim
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Is it possible to merge 2 spotify accounts?

I want to move to my personal account completely because i used this one for work reasons and im going to close it, but i dont want to start saving albums and artists again in my new account because i have so many (nearly 10000 songs saved). Is there...

  • Newbie
  • I want to move to my personal account completely because i used this one for work reasons and im going to close it, but i dont want to start saving albums and artists again in my new account bec...
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Charge for my Spotify when I cancelled my subscription

I was charged $10.66 on my credit card after I have already cancelled my subscription. I would like a refund

  • Newbie
  • I was charged $10.66 on my credit card after I have already cancelled my subscription. I would like a refund
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes