Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554516 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131250 Views
74 replies
12 likes
Hey, I was in Australia 6 months and changed into it in my profil. Now I'm back in Germany and I changed my payment access, but I can't change my country and I don't know why? Hope you can help meGreetings
Hey, I was in Australia 6 months and changed into it in my profil. Now I'm back in Germany and I changed my payment access, but I can't change my country and I don't know why? Hope you can h...
Spotify Star
172 Views
1 replies
0 likes
I forgot all my accountBefore the trial i used my credit card for it, if i dont decline the offer will it start taking away my money in my credit cardP.s:newbie hereAnd sorry for bad english (:
I forgot all my account Before the trial i used my credit card for it, if i dont decline the offer will it start taking away my money in my credit card P.s:newbie here And sorry for bad english ...
Community Legend
261 Views
1 replies
0 likes
spotify:track:3ArQMahNx3EhIsJ0DJ7VQz Esta canción me aparece en spotify pero no se puede reproducir ¿alguien sabe cual es el motivo?
spotify:track:3ArQMahNx3EhIsJ0DJ7VQz Esta canción me aparece en spotify pero no se puede reproducir ¿alguien sabe cual es el motivo?
Community Legend
299 Views
1 replies
0 likes
Boa Noite Efetuei o pagamento da minha conta premium que possuo o mais de um ano, de modo continuo, e meu aplicativos ficam acusando falta de pagamento. Ao entrar no site, a mesma situação ocorre e ainda recebo convites para assinar o premium. Gostar...
Boa Noite Efetuei o pagamento da minha conta premium que possuo o mais de um ano, de modo continuo, e meu aplicativos ficam acusando falta de pagamento. Ao entrar no site, a mesma sit...
Casual Listener
260 Views
2 replies
0 likes
THIS IS A PROBLEM SOLELY WITH THE DESKTOP APPLICATION (WINDOWS)So I've had Spotify Premium for a long time, and I've used the desktop app on other computers before-- and never had a problem.I even use it on my iPhone, still no problems! But my work c...
THIS IS A PROBLEM SOLELY WITH THE DESKTOP APPLICATION (WINDOWS) So I've had Spotify Premium for a long time, and I've used the desktop app on other computers before-- and never had a problem. I e...
Regular
419 Views
3 replies
0 likes
Ich habe bei Debitel die Spotify Option gebucht und alles durchlaufen.Nur der Premium Zugang wird nicht angezeigt.Wie verknüpfe ich mein Konto ( Debitel T-Online) mit dem Spotify Konto ?Handynummer und alle anderen Daten habe ich angegeben.... Leider...
Ich habe bei Debitel die Spotify Option gebucht und alles durchlaufen. Nur der Premium Zugang wird nicht angezeigt. Wie verknüpfe ich mein Konto ( Debitel T-Online) mit dem Spotify Konto ? Handynu...
Spotify Star
254 Views
1 replies
0 likes
Hey, I forgot the password to my account (I am still logged in on this computer). When I try to reset the password I get an Email with a reset link. However, when I click that link I get forwarded to a page that says "Your password reset link is not ...
Hey, I forgot the password to my account (I am still logged in on this computer). When I try to reset the password I get an Email with a reset link. However, when I click that link I get forwarded to...
Newbie
20797 Views
14 replies
0 likes
Hi,My son has a spotify account which he does not remember the username or password. We now have a family account & are still being charged for the individual account. How can I cancel the account with cancelling the credit card authorisation?
Hi, My son has a spotify account which he does not remember the username or password. We now have a family account & are still being charged for the individual account. How can I cancel the acco...
Regular
675 Views
3 replies
0 likes
We have a spotify premium account for our bar. But our bar name is changed. And I can't change our spotify account name(or username). Can you help us. Pleasee
We have a spotify premium account for our bar. But our bar name is changed. And I can't change our spotify account name(or username). Can you help us. Pleasee 🙂
Spotify Star
211 Views
1 replies
0 likes
I started with Spotify family and it works ok for my 3 kids but it doe not allow my wife to become a member. First it says she is already a member (she isn't), then when trying to logon with her e-mail she is being told she has subscribed with Facebo...
I started with Spotify family and it works ok for my 3 kids but it doe not allow my wife to become a member. First it says she is already a member (she isn't), then when trying to logon with her e-ma...
Spotify Star
232 Views
1 replies
0 likes
I am trying to change my country to Israel and my IP address is Israel as well why can ti change my country?
I am trying to change my country to Israel and my IP address is Israel as well why can ti change my country?
Spotify Star
154 Views
1 replies
0 likes
Does anyone know how to reedeem a gift card from a friend of mine in another country as Spotify insist that the token is invalid in my country ? Thanks
Does anyone know how to reedeem a gift card from a friend of mine in another country as Spotify insist that the token is invalid in my country ? Thanks
Spotify Star
242 Views
1 replies
0 likes
Back in April I canceled my premium subscription, however, I'm still being charged monthly. My account shows my subscription as being Free. I'm not able to do what Premium members can do, but I'm still paying for the service. Any advice?
Back in April I canceled my premium subscription, however, I'm still being charged monthly. My account shows my subscription as being Free. I'm not able to do what Premium members can do, but I'm sti...
Spotify Star
309 Views
4 replies
0 likes
Hello Spotify Team, Earlier today, I have paid my premium account on spotify but until now nothing has changed on it.Since I use NuBank I can check my credit card bill as soon as I buy something and the premium account purchase has already been proce...
Hello Spotify Team, Earlier today, I have paid my premium account on spotify but until now nothing has changed on it. Since I use NuBank I can check my credit card bill as soon as I buy som...
Gig Goer
306 Views
1 replies
0 likes
How to turn off auto renew?
How to turn off auto renew?
Community Legend
563 Views
3 replies
0 likes
I just completed my 5th password change. I can login on the web but cannot login on the spotify desktop ap and on my android device app with the same passwords. And there is no feedback place to talk about my problem...
I just completed my 5th password change. I can login on the web but cannot login on the spotify desktop ap and on my android device app with the same passwords. And there is no feedback place to talk...
Community Legend
198 Views
1 replies
0 likes
I had more than 20 playlists on the free Spotify. When my daughter upgraded me to Premium for Family Spotify all my free playlists disappeared. Why?
I had more than 20 playlists on the free Spotify. When my daughter upgraded me to Premium for Family Spotify all my free playlists disappeared. Why?
Community Legend
180 Views
1 replies
0 likes
I want to cancel my spotify subscription, but the email I used to sign up, I no longer use and have since forgotten the details. I also cannot for the life of me remember my spotify account password. I just want to cancel my subscription before I get...
I want to cancel my spotify subscription, but the email I used to sign up, I no longer use and have since forgotten the details. I also cannot for the life of me remember my spotify account pas...
Community Legend
434 Views
1 replies
0 likes
I can log in through Safari but I can't log in using the app. My username and password are correct. I have deleted and reinstalled the app. I even reset the password. I just can't log in to the app! It's frustrating!!!!
I can log in through Safari but I can't log in using the app. My username and password are correct. I have deleted and reinstalled the app. I even reset the password. I just can't log in to the app! ...
Community Legend
281 Views
1 replies
0 likes
I have emailed sheerID about signing up for spotify student since I'm enrolled into two colleges and I entered my name and home email and have gotten no response. I'm confused on the process of how to sign up and what document the website needs.
I have emailed sheerID about signing up for spotify student since I'm enrolled into two colleges and I entered my name and home email and have gotten no response. I'm confused on the p...
Spotify Star
318 Views
1 replies
0 likes
