Superuser Contribution Change account premium for new account

Hi everyone, I'm using Spotify at few years. And all this time I being using Spotify with my facebook account. But now I decide to close my facebook account. How I can transfer all my information from the previous account, including my premium accoun...

• orkdmep
• Newbie
• Hi everyone,   I'm using Spotify at few years. And all this time I being using Spotify with my facebook account. But now I decide to close my facebook account. How I can transfer all my inform...
• 2016-09-08 11:51:25 PM
• 2016-09-10 3:43:12 AM
• Alejandro_C
• Spotify Legend
• 274 Views
• 1 replies
• 0 likes

Superuser Contribution Paying premium but songs are deleted

I just discovered that all of my playlist and songs have been deleted. I am still paying for Premium and don't know why my songs are gone. Can someone help me? I remember I changed my storage setting to SD card instead of Device. Could this by why my...

• Infamousncy55
• Newbie
• I just discovered that all of my playlist and songs have been deleted. I am still paying for Premium and don't know why my songs are gone. Can someone help me? I remember I changed my storage setting...
• 2016-09-08 11:46:23 PM
• 2016-09-10 3:21:34 AM
• Alejandro_C
• Spotify Legend
• 144 Views
• 1 replies
• 0 likes
• Premium

Superuser Contribution charged and not using Spotify for 3 weeks, before trial was over

• user-removed
• Visitor
• 2016-09-08 10:29:01 PM
• 2016-09-10 3:19:22 AM
• Alejandro_C
• Spotify Legend
• 175 Views
• 1 replies
• 0 likes

Superuser Contribution Spotify student discount Germany

hi, yesterday I used the student discount prescription offer for 4,99 Euro (Germany). I didn't recieve a confirmation mail but in my account it said it's premium and next payment will be 21th october. But I still would get comercials and stuff.Today ...

• user-removed
• Visitor
• hi,   yesterday I used the student discount prescription offer for 4,99 Euro (Germany). I didn't recieve a confirmation mail but in my account it said it's premium and next payment will b...
• 2016-09-08 12:13:44 PM
• 2016-09-10 3:18:17 AM
• Alejandro_C
• Spotify Legend
• 198 Views
• 1 replies
• 0 likes

Superuser Contribution Being charged but no service

I am being charged by you guys and still am on the free one ?????????

• Gregtavener4
• Newbie
• I am being charged by you guys and still am on the free one ?????????
• 2016-09-08 12:06:38 PM
• 2016-09-10 2:57:18 AM
• Alejandro_C
• Spotify Legend
• 183 Views
• 1 replies
• 0 likes

Superuser Contribution Family member from other country.

Hi, I'm premium user upgraded to family pack. I live in Norway but my wife is currently in Poland, she has free account created in Poland, my account was originally created in Norway. We tried to add her to family pack but still unsuccesfull. Is it p...

• vladek
• Newbie
• Hi, I'm premium user upgraded to family pack.  I live in Norway but my wife is currently in Poland, she has free account created in Poland, my account was originally created in Norway.  W...
• 2016-09-08 10:34:55 AM
• 2016-09-10 2:53:05 AM
• Alejandro_C
• Spotify Legend
• 201 Views
• 1 replies
• 0 likes

Superuser Contribution WHAT THE **bleep**

So, my week was going fine with all my music and then BAM. Last night the app kept telling me my playlists were premium features and that I've been using the free app. I was on 11.99 a month and now you all want me to pay 17.99 a month to get somethi...

• Tessellah
• Newbie
• So, my week was going fine with all my music and then BAM. Last night the app kept telling me my playlists were premium features and that I've been using the free app. I was on 11.99 a month and now ...
• 2016-09-08 10:12:47 AM
• 2016-09-10 2:41:46 AM
• Alejandro_C
• Spotify Legend
• 216 Views
• 1 replies
• 0 likes
• Premium

Superuser Contribution Spotify Connect - Multiple Speakers/Devices

Spotify keeps duplicating my mobile to my list of devices then removing all my downloads. I only use my laptop and mobile, two devices. How can I stop it listing my mobile twice?

• DavidY91
• Newbie
• Spotify keeps duplicating my mobile to my list of devices then removing all my downloads. I only use my laptop and mobile, two devices. How can I stop it listing my mobile twice?
• 2016-09-08 9:31:33 AM
• 2016-09-10 2:34:28 AM
• Alejandro_C
• Spotify Legend
• 172 Views
• 1 replies
• 0 likes

Superuser Contribution Unable to login!!!! HELP!

I'm unable to login to my account on my iPhone 6. I'm using my username,not email. I've tried resetting my password and uninstalling the app. The loading screen animates but never progresses from there.

• Brizzy
• Newbie
• I'm unable to login to my account on my iPhone 6. I'm using my username,not email. I've tried resetting my password and uninstalling the app. The loading screen animates but never progresses from the...
• 2016-09-08 8:45:20 AM
• 2016-09-10 2:25:47 AM
• Alejandro_C
• Spotify Legend
• 232 Views
• 1 replies
• 0 likes
• Login
  Premium
  Security
  Subscription
  Unlimited

Superuser Contribution not able to cancle subscibtion

Hi,i want to cancel my subscribtion. But in my account, in subscription it doesn't give the option to cancel it, while the "help" message states it should be there.what is going wrong, and how can i now cancel my subscription?

• joanummels
• Newbie
• Hi, i want to cancel my subscribtion. But in my account, in subscription it doesn't give the option to cancel it, while the "help" message states it should be there. what is going wrong, and how ca...
• 2016-09-08 7:40:11 AM
• 2016-09-10 2:11:31 AM
• Alejandro_C
• Spotify Legend
• 334 Views
• 1 replies
• 0 likes

Superuser Contribution cant upgrade due to country-credit card and account problem

Hi my name is Sol, im from Argentina and I used to have a premium account which was cancelled god know why and when i try to upgrade back again i cant due to the wrong fact that Spotify states that my credit card and account are not from the same cou...

• solgmail
• Newbie
• Hi my name is Sol, im from Argentina and I used to have a premium account which was cancelled god know why and when i try to upgrade back again i cant due to the wrong fact that Spotify states that m...
• 2016-09-08 4:06:29 AM
• 2016-09-10 1:53:49 AM
• Alejandro_C
• Spotify Legend
• 198 Views
• 1 replies
• 0 likes

Can't access my account.

About a two days ago I tried to login in my Samsung Smartv and then i get a message "Invalid username or password Try again...", then i tried to login in ALL MY DEVICES and I can't login at all. I tried to reset my passowrd but when i put my username...

• skimasksong
• Casual Listener
• About a two days ago I tried to login in my Samsung Smartv and then i get a message "Invalid username or password Try again...", then i tried to login in ALL MY DEVICES and I can't login at all. I tr...
• 2015-10-28 3:22:58 PM
• 2016-09-10 1:44:16 AM
• Vinemac32
• Newbie
• 296 Views
• 3 replies
• 0 likes
• Login
  Premium
  Subscription

Superuser Contribution Canceled premium but still got charged

My subscription was supposed to end on the 6th of September, roll over for payment on the 7th and I canceled it for sure on the 5th. But today I noticed I was still charged. I don't understand. I canceled because I can't afford it and I still got cha...

• strandeddreamer
• Newbie
• My subscription was supposed to end on the 6th of September, roll over for payment on the 7th and I canceled it for sure on the 5th. But today I noticed I was still charged. I don't understand. I can...
• 2016-09-08 2:22:41 AM
• 2016-09-10 1:30:38 AM
• Alejandro_C
• Spotify Legend
• 252 Views
• 1 replies
• 0 likes

Superuser Contribution Cannot login, see account details or reset password

I've been kicked out of my spotify on my laptop and phone. It won't work with my Sonos either. When I try to go to my account details or login, I get this:www.spotify.com redirected you too many times.I also cannot reset my password. Literally, nothi...

• Nanabel
• Casual Listener
• I've been kicked out of my spotify on my laptop and phone. It won't work with my Sonos either. When I try to go to my account details or login, I get this: www.spotify.com redirected you too many ti...
• 2016-08-30 9:21:36 AM
• 2016-09-09 10:28:38 PM
• Alejandro_C
• Spotify Legend
• 591 Views
• 3 replies
• 2 likes
• Account
  Login
  Premium
  Subscription

Multiple charges

I just made a Spotify earlier this week with high expectations and signed up for premium right away. (99cents for 3months). I just checked my bank account and it says the premium was paid for 3 separate times! 3 transactions of 99cents all at the sam...

• Tsims
• Casual Listener
• I just made a Spotify earlier this week with high expectations and signed up for premium right away. (99cents for 3months). I just checked my bank account and it says the premium was paid for 3 separ...
• 2016-06-04 10:27:20 PM
• 2016-09-09 10:13:00 PM
• Midianfilth
• Newbie
• 537 Views
• 7 replies
• 0 likes
• Subscription

Forgotten username and can't log in to cancel premium

PLEASE HELP! My moms bank acct is getting charged and I can't log back in to cancel premium!!! SOS

• juliashoemaker5
• Newbie
• PLEASE HELP! My moms bank acct is getting charged and I can't log back in to cancel premium!!! SOS
• 2016-09-09 9:41:11 PM
• 2016-09-09 10:10:45 PM
• Maxim
• Spotify Star
• 179 Views
• 1 replies
• 0 likes

Superuser Contribution Search Has Problems

For nearly a year, I have been unable to search for a song or artist, neither have I been able to switch playlists, because all I get is a big buffering symbol on a black screen. I have uninstalled and reinstalled, and switched up the compatibility, ...

• vee-witch
• Newbie
• For nearly a year, I have been unable to search for a song or artist, neither have I been able to switch playlists, because all I get is a big buffering symbol on a black screen. I have uninstalled a...
• 2016-09-04 9:42:31 AM
• 2016-09-09 10:04:48 PM
• Anyk17
• Spotify Star
• 164 Views
• 1 replies
• 0 likes

Superuser Contribution Problem activating Premium

Everytime I try to sign up for the free 30 day trial and put in my card, it says theres a problem with my card not working. I know that my card works just fine because I have boughten several other things within the last couple of days, and ive tried...

• KingCole1
• Newbie
• Everytime I try to sign up for the free 30 day trial and put in my card, it says theres a problem with my card not working. I know that my card works just fine because I have boughten several other t...
• 2016-09-04 4:09:08 AM
• 2016-09-09 10:01:57 PM
• Anyk17
• Spotify Star
• 271 Views
• 1 replies
• 0 likes

Have premium but it's not showing up on iphone

Got a new phone recently, when I opened Spotify App, I logged on, and it said my subcription was "free". I currenly have a premium account, and when I open Spotify on my computer, it says that my subscription is premium, and all my playlists and song...

• lauraw-24
• Casual Listener
• Got a new phone recently, when I opened Spotify App, I logged on, and it said my subcription was "free". I currenly have a premium account, and when I open Spotify on my computer, it says that my sub...
• 2016-09-09 9:23:17 PM
• 2016-09-09 9:41:54 PM
• lauraw-24
• Casual Listener
• 244 Views
• 2 replies
• 0 likes