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Won't log me in my Iphone 6

Solved!

Won't log me in my Iphone 6

I can log in through Safari but I can't log in using the app. My username and password are correct. I have deleted and reinstalled the app. I even reset the password. I just can't log in to the app! It's frustrating!!!!
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Marked as solution

HI @mptajonera thanks for posting in the Spotify Community!

 

I read a few threads on something similiar recently where it was resolved by either using your full email address for the username or just the name part of your email. For example Bearfoorrecords@gmail.com might work as Bearfootrecords on the app. 

 

Try that and let me know if it works, I've seen it work a handful of times but not 100% so I'd be interested in fixing this and get you back to listening to music! 

 

If this post solved your issue - Accept it as a solution. If you like my post - Please add likes to it.

Screen Shot 2016-03-03 at 2.43.49 PM.png

View solution in original post

1 Reply
Marked as solution

HI @mptajonera thanks for posting in the Spotify Community!

 

I read a few threads on something similiar recently where it was resolved by either using your full email address for the username or just the name part of your email. For example Bearfoorrecords@gmail.com might work as Bearfootrecords on the app. 

 

Try that and let me know if it works, I've seen it work a handful of times but not 100% so I'd be interested in fixing this and get you back to listening to music! 

 

If this post solved your issue - Accept it as a solution. If you like my post - Please add likes to it.

Screen Shot 2016-03-03 at 2.43.49 PM.png

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