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Was charged but didn't get 2 months extra from the promo?

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Was charged but didn't get 2 months extra from the promo?

Avatar of andrassv
Newbie
2014-12-23 01:07 AM

I was recently charged for Spotify premium but I noticed that there is a canadian promo going on which you buy 1 month and get two. What happened? 😞

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Avatar of MattSuda
Spotify Star
Spotify Star
2014-12-23 02:50 AM

Do you already have a premium subscription? 

 

Or did you just recently sign up for the promo?

 

If you contact support they will be able to help you with this:

 

https://www.spotify.com/about-us/contact/contact-spotify-support/

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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Avatar of MattSuda
Spotify Star
Spotify Star
2014-12-23 02:50 AM

Do you already have a premium subscription? 

 

Or did you just recently sign up for the promo?

 

If you contact support they will be able to help you with this:

 

https://www.spotify.com/about-us/contact/contact-spotify-support/

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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