We are currently not able to redeem this code

[Esenese]

Yesterday I bought a code in a store and when I tried to upgrade this was the message I got... I´ve tried atleast 5 times...

[Peter__]

Get in touch as Joe mentioned above and the team can take a look for you. 😉

[Lasse1]

01511381

[Peter__]

@Lasse1 - I've removed those details to prevent anyone else from trying to redeem the card. If you haven't already done so, can you get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.