Help Wizard

Step 1


Web Player stuck at login screen

Web Player stuck at login screen

My Web Player has been working fine, but after I cleared my browser's history, cookies, and cache, the web player asks me to login as normal, but when I click the green button in the center of the screen, a login window pops up but it dissapears 2 seconds after it appeared, and I'm stuck with a grey screen with 


this url at the top:


I have cleared the cache on my browser, restarted my system, ended all chrome.exe tasks in the task manager and restarted, but to no avail.

Please assist,


3 Replies

Hello. Thank you for posting in the community.


Please check that you have enabled the "save-cookie" on Chrome. Have a look here :


Also check that javascript is enabled :


Keep me updated 🙂

Check with different browsers and try...enable javascript on browser

Hi @NaveenBoodoo12,


Thanks for reaching out here! 


Can you try logging in from an Incognito Window and seeing what happens? 


You can also try the suggestions from @TheBrickSlayer and @linehammer and let us know how they worked out for you 🙂 


Keep us posted!

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