Hello everyone, and many thanks in advance for your help !
I have cancelled my Facebook account which was my way of connecting to Spotify.
As everything is well thought, I simply had to follow the process proposed by Spotify in order to renew my password. So far, everything went well.
While getting back to the player, with the new password, all my information were lost, from my playlists and friends to the advantages related with my family account.
Currently, my "former" account is still on within the app (I did not disconnect here but only on Chrome where I wanted to manage my playlists). Thus I was wondering if I could have two different accounts with the same email address but it does not seem to be the case : indeed, I tried to change my cellphone number on my first account and saw that it also have changed on the second one ...
I am a bit afraid of disconnecting from the app and not being able to get my music back 🙂
Does anyone have an idea how I could put everything on the "new" account then ?
Thanks again !
Solved! Go to Solution.
Hey there @owa,
Thanks for asking about this!
Try the proposed steps, tell us which ones you've tried and let us know if they helped 🙂