Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country
Pennsylvania
Device
Ipad Mini 4
Operating System
iOS 12
My Question or Issue
Im on my iPad and I paid for the three month $0.99 premium subscription. It ends on 9/27/18 and I’m well aware of that and want to cancel it early so I won’t have to worry about anything but I can’t cancel it on the Spotify website (I can’t see the cancel button anywhere) and when I go in to my Apple ID I can’t see my subscriptions! It’s like they’re not even there. I also tried in the iTunes Store and still no luck. My payment method was PayPal. I’m panicking now! What should I do?
Hey
I don‘t know if i can help you but to try. Did you search for your subscriptions like that:
settings -> your name -> Itunes & appstore -> go on your apple-ID on the top -> view apple ID -> subcriptions
If not then I was happy to help. If you did I am sorry I can‘t help you either.
The only thing i can recommend is to go on our paybal conto maybe you can find something there. Or just ask the apple or spotify team to help
Best wishes
Simona
Ouh and here is the link to execute your subcriptions
https://support.apple.com/en-us/HT202039#subscriptions
Unfortunately it still doesn’t work. But I will check my paypal! Thanks anyways!
I just checked and it said my retailer was Spotify. Does this mean anything because I still can’t cancel my Spotify premium through the website. Al it tells me is that my premium ends on 9/27/18, would I like to keep premium and my payment method (PayPal).
If you've authorized Paypal for Spotify Premium and you can't cancel within iTunes (you have an iphone I'm assuming?). This could be an issue you could solve internally with paypal.
If everything else fails follow these steps (In desktop):
1) Login to Paypal
2) Select "Tools" from the top Dropdown menu
3) Select "Recurring Payments"
4) You will see a line that says "You can manage the automatic payments you have with other merchants from My preapproved payments page."
5) Click "My preapproved payments"
6) Scroll thru all your preapproved payments and look for Spotify
7) Click the highlighted "Spotify"
😎 Click Cancel
Hope this helps
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…