Why, despite I am a premium user I cannot listen to uploaded music?

[Silviameo-be]

1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Jose_M]

Hello @Silviameo-be!

Thanks for coming to the Spotify Community. I'll be here to help you out.

Can you let me know what happens when you try to listen to music on Spotify? Does this happen with all songs or only when playing some tracks?

Keep me posted!