Won't play my music without wifi connection

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Won't play my music without wifi connection

Shay1231
Newbie
I can't play my music unless I am connected to wifi and I have subscribed to premium help please
1 ACCEPTED SOLUTION

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Solution!

Hubo
Rock Star 16
Rock Star 16

Hey @Diacono!

 

That's not cool! Could you make sure you've got mobile data turned on for Spotify in Settings? Also, could you do a quick log out and log back in for me? Let me know how you get on! 🙂

 

Have a great day!

HuboRock Star 16
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5 Replies

Hubo
Rock Star 16
Rock Star 16

Hey @Shay1231! Welcome to the Spotify Community!

Alright, just to make sure, you've followed these steps to download your music to your device? Let me know how you get on! 🙂

 

Have a great day!

HuboRock Star 16
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Diacono
Casual Listener

before i had premium i could listen to music using my phone's data since downloading premium everytime i try to listen to music it says im offline. How do i listen to music using my data? im talking about music that i havent downloaded.

Solution!

Hubo
Rock Star 16
Rock Star 16

Hey @Diacono!

 

That's not cool! Could you make sure you've got mobile data turned on for Spotify in Settings? Also, could you do a quick log out and log back in for me? Let me know how you get on! 🙂

 

Have a great day!

HuboRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Diacono
Casual Listener

That did it thanks

Hubo
Rock Star 16
Rock Star 16

Hey @Diacono!

 

Awesome to hear things are working again for you! Feel free to give me a shout if anything else pops up! 🙂 I'm.. http://spoti.fi/1J9seew. 😉

 

Happy holidays! 

HuboRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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