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Won't play my music without wifi connection

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Won't play my music without wifi connection

Avatar of Shay1231
Newbie
2017-05-23 11:23 AM
I can't play my music unless I am connected to wifi and I have subscribed to premium help please
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1 person had this problem.
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Avatar of Hubo
Community Legend
2017-10-12 05:05 PM

Hey @Diacono!

 

That's not cool! Could you make sure you've got mobile data turned on for Spotify in Settings? Also, could you do a quick log out and log back in for me? Let me know how you get on! 🙂

 

Have a great day!

HuboSpotify Star
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Note: I'm not a Spotify employee.

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5 Replies

Avatar of Hubo
Community Legend
2017-05-23 03:36 PM

Hey @Shay1231! Welcome to the Spotify Community!

Alright, just to make sure, you've followed these steps to download your music to your device? Let me know how you get on! 🙂

 

Have a great day!

HuboSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Avatar of Diacono
Casual Listener
2017-10-12 04:02 AM

before i had premium i could listen to music using my phone's data since downloading premium everytime i try to listen to music it says im offline. How do i listen to music using my data? im talking about music that i havent downloaded.

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Marked as solution

Avatar of Hubo
Community Legend
2017-10-12 05:05 PM

Hey @Diacono!

 

That's not cool! Could you make sure you've got mobile data turned on for Spotify in Settings? Also, could you do a quick log out and log back in for me? Let me know how you get on! 🙂

 

Have a great day!

HuboSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Reply

Avatar of Diacono
Casual Listener
2017-12-30 01:12 AM

That did it thanks

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Avatar of Hubo
Community Legend
2017-12-30 04:33 PM

Hey @Diacono!

 

Awesome to hear things are working again for you! Feel free to give me a shout if anything else pops up! 🙂 I'm.. http://spoti.fi/1J9seew. 😉

 

Happy holidays! 

HuboSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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