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Wrong account set up

Wrong account set up

Hi,

 

I created an account, and my husband said he would sign up for premium on that account which we share. He mistakenly created a second account and signed up for premium on the second one. How do we switch the premium subscription to the first account and cancel the second one?

 

Thanks.

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2 Replies

Hey @user-removed,

 

Spotify Support may be able to transfer the remaining days of Premium to the right account. Just contact them through one of the channels below:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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Thanks! I'll try that.

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