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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 233494 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 233494 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12549 Views
  • 6 replies
  • 11 likes
  • Security
  • 12549 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 526887 Views
  • 988 replies
  • 113 likes
  • Account
  • 526887 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127652 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127652 Views
  • 74 replies
  • 12 likes

Card attached to anotber account?

My card is being charged for an account that isn't mine. How do I stop thism?

  • Newbie
  • My card is being charged for an account that isn't mine. How do I stop thism?
  • Jacob
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

Forgotten which email i used for my premium account please help

I totally forgot which email I used. I tried to use my main email n it sent me a new password to use. It worked but said im currently using the free Spotify but I subscribed to the premium feature. I logged out of my Spotify account now I lost my Spo...

  • Newbie
  • I totally forgot which email I used. I tried to use my main email n it sent me a new password to use. It worked but said im currently using the free Spotify but I subscribed to the premium feature. I...
  • Jacob
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! Transferring Playlists

Hello! I would like to know how I can transfer playlists over to my other account before I delete it? Spotify tells you to contact them if you want to transfer your playlists but they don't actually help me with that problem. Instead they email a few...

  • Newbie
  • Hello! I would like to know how I can transfer playlists over to my other account before I delete it? Spotify tells you to contact them if you want to transfer your playlists but they don't actually ...
  • Jacob
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Upgrade from premium to family subscription

I currently have spoitfy premium which I pay £9.99 per month but through my Vodafone bill. I want to upgrade to the family subscription. Does the individual subscritption automatically cancel or do I have to cancel it myself?

  • Newbie
  • I currently have spoitfy premium which I pay £9.99 per month but through my Vodafone bill. I want to upgrade to the family subscription. Does the individual subscritption automatically cancel or do I...
  • Bittencourt
  • Spotify Star
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Country of Residence is Incorrect - Cannot Change

I just recently upgraded to a premium membership so that we can share our subscription with others in the house, and be mobile while using Spotify. I invited the first person in our home and they attempted to sign up. We received a message that all m...

  • Casual Listener
  • I just recently upgraded to a premium membership so that we can share our subscription with others in the house, and be mobile while using Spotify.  I invited the first person in our home and th...
  • runnermusic_bv
  • Casual Listener
  • 360 Views
  • 2 replies
  • 0 likes
  • Premium
  • 360 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium Payment Problem

Hi mates. I have problem with the payment right now. When i select go for premium the loading bar is just turning however no information boxes appears for credit card infos. Also when they appears my credit card information never confirmed. I have no...

  • Newbie
  • Hi mates. I have problem with the payment right now. When i select go for premium the loading bar is just turning however no information boxes appears for credit card infos. Also when they appears my...
  • Maria_B
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Spotify changed my subscription...

My subscription went from the student one to the regular one without me being notified. I can't afford the extra $10 that I paid for two months of paying the regular fee without knowing.I am upset they didn't tell me they were switching it, and am no...

  • Newbie
  • My subscription went from the student one to the regular one without me being notified.  I can't afford the extra $10 that I paid for two months of paying the regular fee without knowing. I am...
  • Suz_i
  • Newbie
  • 264 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount wont work

Hello, I just recently put in a request to delete an old spotify account that was hooked up to my deactivated facebook account. I had premium with the student discount and would like to use the student discount for my new account (which I also want t...

  • Newbie
  • Hello, I just recently put in a request to delete an old spotify account that was hooked up to my deactivated facebook account. I had premium with the student discount and would like to use the stude...
  • Maria_B
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! accidentally started student payment, bank charged but account still free

I accidentally started paying for a student account but didn't finish the process. My bank account has a pending charge of $4.99 but my account does not show any transaction or receipt. I am wondering since I didn't complete the verification process ...

  • Casual Listener
  • I accidentally started paying for a student account but didn't finish the process.  My bank account has a pending charge of $4.99 but my account does not show any transaction or receipt.  I...
  • ItsJamesJ
  • Community Legend
  • 409 Views
  • 3 replies
  • 0 likes
  • 409 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have a very good idea!

Get a proper costumer service, so you can help people with user problems. Don't just cash in and sit with your cocktail on a white beach, but rather deliver service to people who pay you. Shameful...

  • Regular
  • Get a proper costumer service, so you can help people with user problems. Don't just cash in and sit with your cocktail on a white beach, but rather deliver service to people who pay you.  &nbs...
  • Maria_B
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo descargar misica en una cuenta de un familiar

Acabo de regalar uma cuenta a mi hermano pero no permite descargar ni visualizar todas las canciones, por que es eso, si estoy pagando los 9.99

  • Newbie
  • Acabo de regalar uma cuenta a mi hermano pero no permite descargar ni visualizar todas las canciones, por que es eso, si estoy pagando los 9.99
  • Maria_B
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Moving from Premium (via gift card) to Family

Hi there I have a Premium account, paid for directly through Spotify with a twelve month gift card (just redeemed). I'd like to upgrade to Family, and I'm happy to pay the extra £5 a month or an extra £60 to cover the twelve months. However, a lot of...

  • Newbie
  • Hi there   I have a Premium account, paid for directly through Spotify with a twelve month gift card (just redeemed). I'd like to upgrade to Family, and I'm happy to pay the extra £5 a mo...
  • KatesHere
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Subscription not working on my daughter's account!

My reoccurring subscription payment was interrupted due to a new debit card. I resubscribed via iTunes but my daughter (who logs in using her facebook account) is still not able to access premium. I told her to log in with our apple ID but she said s...

  • Casual Listener
  • My reoccurring subscription payment was interrupted due to a new debit card. I resubscribed via iTunes but my daughter (who logs in using her facebook account) is still not able to access premium. I ...
  • wolflambert
  • Roadie
  • 262 Views
  • 3 replies
  • 0 likes
  • 262 Views
  • 3 replies
  • 0 likes

Student Discount Removed

My membership has been changed from £5 a month student to £10. I'm still a student so why is this happening??

  • Newbie
  • My membership has been changed from £5 a month student to £10. I'm still a student so why is this happening??
  • KatesHere
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium problem

I tried to activate the premium version for 0.99 € but every time I put the paper tells me that there was a problem with my credit card or with the operator of payments. But I tried it with other cards I have always the same problem. what should I do...

  • Newbie
  • I tried to activate the premium version for 0.99 € but every time I put the paper tells me that there was a problem with my credit card or with the operator of payments. But I tried it with other car...
  • Maria_B
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Get rid of ads on Spotify or I cancel account

Have to listen to ads I am not paying you to play ads but songs cancel ads or I cancel youRegardsW Newman

  • Visitor
  • Have to listen to ads I am not paying you to play ads but songs cancel ads or I cancel you Regards W Newman
  • FabianS_Bogota
  • Roadie
  • 871 Views
  • 1 replies
  • 0 likes
  • 871 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify premium account stoped working

Hello, I had my spotify account to start atomatic on my phone. Today I opened my app at it said it cant log in because the password was wrong, so I tried to get a new password and when I oppened my account it said I needed to upgrade to premium I upg...

  • Casual Listener
  • Hello,   I had my spotify account to start atomatic on my phone. Today I opened my app at it said it cant log in because the password was wrong, so I tried to get a new password and when I opp...
  • Maria_B
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment premium

I received a lot of emails saying that they will cancel my subscription but i paid with a gift card ans was accepted so i dont understand.

  • Newbie
  • I received a lot of emails saying that they will cancel my subscription but i paid with a gift card ans was accepted so i dont understand.
  • FabianS_Bogota
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not showing up as premium

I'm paying $15.00 for the family plan, but when i sign in it keeps telling me to subscribe to Spotify premium, Why is this happening?

  • Newbie
  • I'm paying $15.00 for the family plan, but when i sign in it keeps telling me to subscribe to Spotify premium, Why is this happening?
  • FabianS_Bogota
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes