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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421212 Views
  • 965 replies
  • 108 likes
  • Account
  • 421212 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186421 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186421 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103439 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103439 Views
  • 69 replies
  • 10 likes

Unable to get Premium offer

I have just signed up to spotify and I wanted to take advantage of the 3 months for $0.99 offer but when I go to put into my credit card details it says "I have already taken advantage of this offer." Someone in my family has used the same credit car...

  • Newbie
  • I have just signed up to spotify and I wanted to take advantage of the 3 months for $0.99 offer but when I go to put into my credit card details it says "I have already taken advantage of this offer....
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 170 Views
  • 1 replies
  • 0 likes

Family premium

Can I pay in full for a 6 month family subscription as a gift? I don't want to have to pay monthly.

  • Newbie
  • Can I pay in full for a 6 month family subscription as a gift? I don't want to have to pay monthly.
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

help

Hi there, people. I have a question. What if I've put in more credits into my spotify account and I just subscribe for a month.Where can I see the balance of my credit that left in my account? Any idea? Please comment below and help me thanks.

  • Casual Listener
  • Hi there, people. I have a question.   What if I've put in more credits into my spotify account and I just subscribe for a month. Where can I see the balance of my credit that left in my acco...
  • Jacob
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
    Unlimited
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Invalid code for country

A good friend of mine from Saipan sent me 3 months of Spotify Premium as a Christmas gift, I'm from the Philippines and when I tried to redeem the code, it said that the code I've entered isn't valid for my country. Is there any way I can enable this...

  • Casual Listener
  • A good friend of mine from Saipan sent me 3 months of Spotify Premium as a Christmas gift, I'm from the Philippines and when I tried to redeem the code, it said that the code I've entered isn't valid...
  • lancetirol
  • Casual Listener
  • 6457 Views
  • 2 replies
  • 0 likes
  • 6457 Views
  • 2 replies
  • 0 likes

Superuser Contribution notificacion regalo spotiffy

He realizado la compra de una tarjeta de regalo hace un par de horas y no he recibido ningun correo de confirmación ni s eme ha realizado el pago por la cuenta. Como es un regalo no quiero preguntar al destinatario si le ha llegado o no. Cómo puedo s...

  • Newbie
  • He realizado la compra de una tarjeta de regalo hace un par de horas y no he recibido ningun correo de confirmación ni s eme ha realizado el pago por la cuenta. Como es un regalo no quiero preguntar ...
  • -Perla27
  • Newbie
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Option for labels to release new albums as Premium Exclusive and Buy/upgrade option for Free users

HiI am trying to upgrade from a free trial to a premium for family account, I get to the page where it will ask me to enter my payment details but all I am getting is a blank screen. I have tried it on my iphone, my mac and I cannot go any further. I...

  • Newbie
  • Hi I am trying to upgrade from a free trial to a premium for family account, I get to the page where it will ask me to enter my payment details but all I am getting is a blank screen.  I have t...
  • KatesHere
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! New Premium member, not getting premium benefits

I just signed up for Premium and was wanting to give the service a test drive for a drive I'm making across the country. I'm flying to Texas tonight and driving back to Portland and would like to access the Premium service I signed up for before the ...

  • Newbie
  • I just signed up for Premium and was wanting to give the service a test drive for a drive I'm making across the country.  I'm flying to Texas tonight and driving back to Portland and would like ...
  • kerryb1988
  • Newbie
  • 2372 Views
  • 66 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2372 Views
  • 66 replies
  • 0 likes

How do I cancel Spotify Premium 99ct/3months now that I've gotten Spotify Family?

I got Spotify Premium for 99ct for 3 months a while ago but now my mum got Spotify Family for us all and I would like to cancel Spotify Premium because I would have to pay 10 bucks/months soon.If I want to cancel this subscription it only says that S...

  • Newbie
  • I got Spotify Premium for 99ct for 3 months a while ago but now my mum got Spotify Family for us all and I would like to cancel Spotify Premium because I would have to pay 10 bucks/months soon. If I...
  • KatesHere
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Canceling my premium sub 3 month for 0.99$

If i cancel my 3 month for 0.99$ premium subscription before due date, will my account still be premium in the remaining days?

  • Newbie
  • If i cancel my 3 month for 0.99$ premium subscription before due date, will my account still be premium in the remaining days?
  • Bittencourt
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Pague 9.99 por 3 meses pero no me dieron los meses

Buenas tardes, disculpa pague 9.99 por 3 meses y no me hicieron valido los 3 meses solo algunos días y me hicieron el cargo quisiera saber que hago o que procede?

  • Newbie
  • Buenas tardes, disculpa pague 9.99 por 3 meses y no me hicieron valido los 3 meses solo algunos días y me hicieron el cargo quisiera saber que hago o que procede?
  • Bittencourt
  • Spotify Star
  • 563 Views
  • 4 replies
  • 0 likes
  • 563 Views
  • 4 replies
  • 0 likes

Can't add a family member, says something about 12 months

I pay my family account every month. Sometimes I don't get to pay the current month so cancel it. I started it again but now when I send my family member the link and the enters our address, it keeps saying this: "You can't join this Premium for Fami...

  • Roadie
  • I pay my family account every month. Sometimes I don't get to pay the current month so cancel it. I started it again but now when I send my family member the link and the enters our address, it keeps...
  • rondamalam888
  • Casual Listener
  • 751 Views
  • 2 replies
  • 1 likes
  • 751 Views
  • 2 replies
  • 1 likes

Can't get access to Spotify Student rate because it says I'm already verified

I have two spotify accounts, one from a couple of years ago that is on an older email I don't use anymore, and the newer one is my university-given e-mail address. Whenever I attempt to verify my status as a student, it claims that I have already bee...

  • Newbie
  • I have two spotify accounts, one from a couple of years ago that is on an older email I don't use anymore, and the newer one is my university-given e-mail address. Whenever I attempt to verify my sta...
  • Jacob
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Rogers/Spotify Premium Problem!?

I was with spotify for a few months, I had oreviously had a premium membership, i logged in with facebook, and never had problems with my account. Unitl I updated my Rogers Account, they gave me a free Premium Spotify Membership for 24 months. My boy...

  • Newbie
  • I was with spotify for a few months, I had oreviously had a premium membership, i logged in with facebook, and never had problems with my account. Unitl I updated my Rogers Account, they gave me a fr...
  • Maxim
  • Spotify Star
  • 1002 Views
  • 4 replies
  • 0 likes
  • 1002 Views
  • 4 replies
  • 0 likes

Cancelled my Subscription but was still renewed the next month.

I had Cancelled my Subscription but it was still renewed this month, and i go to my account in spotify only to find that the sub was still there, yet i know for a fact that i had cancelled it.

  • Casual Listener
  • I had Cancelled my Subscription but it was still renewed this month, and i go to my account in spotify only to find that the sub was still there, yet i know for a fact that i had cancelled it.
  • Jacob
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

How to enter verification code from globe (service provider)

Hi! Im supposed to have premium spotify in my phone plan globe. So i registered it online and in turn it gave me a verification to upgrade from free to premium. Verification given by way of sms message. Now i cant find any option on where to input th...

  • Regular
  • Hi! Im supposed to have premium spotify in my phone plan globe. So i registered it online and in turn it gave me a verification to upgrade from free to premium. Verification given by way of sms messa...
  • Molara77
  • Newbie
  • 8947 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 8947 Views
  • 4 replies
  • 0 likes

Spotify premium aanbieding voor 3 maanden geld voor 1 maand

Hoi, ik heb zojuist 10 euro betaald voor 3 maanden Spotify Premium alleen geeft hij op het moment helaas aan dat dit maar voor 1 maand geldt.Graag zou ik dit willen oplossen!

  • Casual Listener
  • Hoi, ik heb zojuist 10 euro betaald voor 3 maanden Spotify Premium alleen geeft hij op het moment helaas aan dat dit maar voor 1 maand geldt. Graag zou ik dit willen oplossen!     
  • MDijkers
  • Casual Listener
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

I have a problem with payment

Hi guys... My local gsm service gives to me 12 month free premium spotify membership. So i didn't pay any money in this month and use my free premium code and take mesage from spotify. But now i take warning from spotify to my premium membership will...

  • Casual Listener
  • Hi guys...   My local gsm service gives to me 12 month free premium spotify membership. So i didn't pay any money in this month and use my free premium code and take mesage from spotify. &nbs...
  • cugurel
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

I bought a subscription but it says I've already got it but I haven't.

I have bought the .99c for 3months premium on Spotify only to be notified that I am 'on a similar plan already' even though this is my first time buying anything from this site. It then said I wouldn't be charged ALTHOUGH I WAS CHARGED. I didn't know...

  • Newbie
  • I have bought the .99c for 3months premium on Spotify only to be notified that I am 'on a similar plan already' even though this is my first time buying anything from this site. It then said I wouldn...
  • chloeread
  • Newbie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Unable to buy a gift of spotify

I thought that this would be very easy. I went to - https://www.spotify.com/us/purchase/ecards/ I filled out all of the information but I keep getting the same error message. Oops, seems your card or payment provider is having a bad day. Don't worry,...

  • Newbie
  • I thought that this would be very easy. I went to - https://www.spotify.com/us/purchase/ecards/ I filled out all of the information but I keep getting the same error message.    Oops...
  • 146 Views
  • 0 replies
  • 0 likes
  • Account
  • 146 Views
  • 0 replies
  • 0 likes