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Wrong email register from the beginning

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Wrong email register from the beginning

I just sing up for the premium account, but I notice when I try to sign in again I had problems with the user name and password and when I try to reset it said my email wasn't linked to any existing account, later I realized that one letter was missing on my email and even with that mistake I made (toshioosawa2nd-toshiosawa2nd) the account was created, so I haven't received any notification on my email (toshioosawa2nd@gmail.com) and I'm worryed about this, what should I do to currently receive notification for payments and other things to my email?
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Accepted Solutions
Marked as solution

Are you able to sign into the account?

 

If so, you can change the email here:

 

https://www.spotify.com/account/profile/

 

 

If not,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

4 Replies
Marked as solution

Are you able to sign into the account?

 

If so, you can change the email here:

 

https://www.spotify.com/account/profile/

 

 

If not,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thank you very much sir I've just changed the email, how can I ask for the payment confirmation of the premium account?
Also how can I show you my gratitude for helping me?

Hey @toshiosawa2nd

 

Sorry for the delay.

 

You can check the receipts page here for payment confirmation:

 

https://www.spotify.com/account/subscription/receipt/

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I have a similar problem. I have a free account attached to Facebook: ebv3000@hotmail.com. I signed up for a promo with Rogers for 6 months free spotify premium. When i set it up I used the wrong email: eloise.vaillancourt@gmail.com. Now I can't change the email as described in this thread. When I try changing the email in eloise.vaillancourt@gmail.com I get a red warning: "We're sorry, that email is taken." how do i transfer the premium account set up under eloise.vaillancourt@gmail.com to ebv3000@hotmail.com? TIA

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