Wrong family plan name

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Wrong family plan name

orobanch
Newbie

Hi, 

 

I just upgraded from premium to family premium. It wasn't clear whose details I was required to enter so the plan ended up being in my wife's name but on my account.

 

A brief search seems to show other people having the same issue.

 

Does anyone know of a solution? Seems absurd that it can't be fixed. Many thanks! 

1 Reply

Re: Wrong family plan name

Rock Star 14
Rock Star 14

Hey there @orobanch,

thanks for posting !

 

This doesn’t affect the subscription or who gets charged, i know it might be confusing but currently there's no way to change it.

I can assure you that the correct account will still get charged. 

Please keep in mind that the name gets mostly displayed in the invites sent and it shouldn't affect how the plan works.

 

There's an ongoing issue around this which you can add your vote and feedback here.

 

Hope this helps =)

OneByBooRock Star 14
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