You're Out of Offline Devices

[jkingsbury]

Plan

Duo

Country

UK

Device

Amazon Fire Max and Pixel Pro

Operating System

Fire OS and Android 15

My Question or Issue

I have a Duo account and when I try to download a playlist I get a message that says "You're Out of Offline Devices" (see image). I have disconnected some apps, but cannot see anywhere on the account page how to disconnect previously used devices. Can anyone help?

 

[Billy-J]

Hey @jkingsbury, thanks for reaching out to the Community!

The offline devices can currently only be reset by the customer support team. You'll only need to let them know and they'll take it from there.

Let me know if you have any further questions!