Young child has Spotify payments coming out of her bank account - need help stopping this

[KellieFrost199]

Good Morning -

My 12 year old daughter (without my knowledge) started the 1 month free trial for Spotify.   She never cancelled it, so she has had payment deducted from her bank account for the last two months - i am just now learning this.   She has a Spotify account, but it does not have premium on it.   I think she made an old account, forgot the password then made a new one and on that old account is where Premium is being charged.   I would like to speak to someone about figuring out how to get this situation corrected and hopefully refund the two months charges.

Please contact me directly-

***************@yahoo.com

****************

Thank you,

Kellie Frost

[Maxim]

Hey @KellieFrost199,

Thanks for posting in the Spotify Community. I've edited your phone number and email address in your post to protect your privacy. 🙂

I'd recommend reaching out to the Spotify Support team so they can look into this for you.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.